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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Account Director - GSA
Position Overview:
The Account Director is responsible for the strategic leadership, operational oversight, and successful delivery of all contractual obligations for the Consolidated Facilities Management (CFM) Services contract covering a single federal location. This role ensures performance standards, client satisfaction, compliance, and financial results are achieved in alignment with the Master Consolidated Facilities Management Performance Work Statement and all relevant federal, state, and local regulations.
Key Responsibilities:
Provide overall direction and management for all facilities management, operations and maintenance, elevator, and landscaping services across contract locations, ensuring compliance with the scope of work, contract requirements, and performance standards.
Serve as the primary point of contact for the client (GSA) and act as escalation point for any contractual or operational issues.
Oversee all key contract personnel, including Project Managers, Facility Managers, Supervisors, and technical staff, ensuring they meet qualifications, training, and certification requirements as specified in the contract
Ensure implementation and adherence to Quality Control Program (QCP) and facilitate audits and reviews per the Quality Assurance Surveillance Plan (QASP).
Manage the performance of preventive and corrective maintenance activities, work orders, inspections, and scheduled services in GSA's National Computerized Maintenance Management System (NCMMS).
Lead contract compliance practices, including safety, security, sustainability initiatives, and environmental management; drive adherence to all sustainability and reporting requirements.
Oversee contract financial management, budgeting, cost tracking, invoicing, and reporting.
Ensure all contract deliverables, reports, and documentation are prepared accurately and submitted on schedule.
Drive operational standardization throughout the portfolio.
Foster and maintain strong client and stakeholder relationships, addressing issues proactively and ensuring high customer satisfaction.
Drive continuous improvement initiatives across all service lines, leveraging industry best practices.
Oversee compliance with all wage determinations, Service Contract Act/Davis-Bacon Act provisions, and labor relations requirements for covered employees.
Qualifications:
Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field.
Minimum 8-10 years of progressive experience in facilities management or related field, with at least 5 years in a senior management role overseeing large, multi-site contracts or government accounts.
Experience managing union labor and compliance with collective bargaining agreements preferred.
Demonstrated knowledge of federal government contract requirements and performance-based service delivery a plus.
Strong leadership, communication, negotiation, and client relationship skills.
* Collaborative driven with client and team
Ability to obtain and maintain required security clearances and suitability determinations as specified.
Relevant professional certifications (e.g., CFM, PMP, LEED AP) are a plus.
Personal Leadership: Ability to inspire trust, demonstrate high integrity and ethical standards, adapt and learn quickly.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site -Detroit, MI
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision... For full info follow application link.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
