Position: Revenue Operations Manager
Location: Grand Rapids, MI
Job Id: 1293
# of Openings: 1
Revenue Operations (RevOps) Manager or Director
Location: Grand Rapids, Michigan, Minneapolis, Minnesota or Virgina
Reports to: Chief Revenue Officer (CRO)
Role Overview
We're looking for a highly analytical and execution-focused Revenue Operations Manager to serve as the right hand to the CRO. This role is responsible for building the systems, insights, and operational rigor that enable our revenue engine-across marketing, sales, and client success-to scale efficiently.
You will act as a force multiplier for revenue leadership, translating strategy into execution, removing friction across the funnel, and driving visibility into performance. Your work will directly accelerate growth, improve forecasting accuracy, and increase revenue predictability.
Key Responsibilities
1. Strategic Partner to the CRO
Act as a trusted advisor and operational counterpart to the CRO
Translate revenue strategy into actionable plans, processes, and metrics
Prepare executive-level reporting, dashboards, and insights
Drive weekly, monthly, and quarterly revenue cadences (pipeline reviews, forecast calls, QBRs)
2. Revenue Engine Optimization
Own end-to-end revenue funnel performance (lead opportunity close expansion)
Identify bottlenecks and implement process improvements across sales and client success
Standardize and optimize sales stages, qualification criteria, and deal workflows
Partner with marketing to improve lead quality, routing, and conversion rates
3. Own Sales Operations (Day-to-Day Performance Engine)
Manage and optimize CRM (Dynamics CE) as the source of truth
Build and enforce pipeline hygiene, deal standards, and sales process discipline
Support territory planning, account assignments, and capacity modeling
Create and maintain sales dashboards, reports, and performance tracking
Troubleshoot deals, workflows, and rep-level execution issues
4. Forecasting & Analytics
Build and maintain accurate revenue forecasts and pipeline models
Analyze performance trends and provide actionable insights to leadership
Develop KPI frameworks and track performance against growth targets
Drive data integrity and consistency across systems
5. Systems & Tools Ownership
Own and optimize CRM (Dynamics) and revenue tech stack
Ensure data hygiene, reporting accuracy, and process automation
Evaluate and implement new tools to improve efficiency and scalability
Create dashboards for real-time visibility into pipeline and performance
6. Cross-Functional Alignment
Align sales, marketing, and client success around shared goals and metrics
Improve handoffs between teams to reduce friction and lost opportunities
Partner with finance on revenue planning, capacity modeling, and compensation alignment
7. Enablement & Process Excellence
Support onboarding and ongoing enablement for revenue teams
Document and enforce best practices across the revenue lifecycle
Drive adoption of tools, processes, and performance standards
Qualifications
4-8+ years in Revenue Operations, Sales Operations, or similar roles (preferably in consulting, professional services, or B2B environments)
Strong experience with CRM systems (Dynamics CE)
Proven ability to build forecasts, dashboards, and data models
Deep understanding of B2B sales funnels and services-based revenue models
Highly analytical with strong Excel/Sheets and data visualization skills
Excellent communication skills with the ability to influence senior stakeholders
What Success Looks Like
Accurate, reliable revenue forecasts trusted by leadership
Increased pipeline velocity and improved conversion rates
Clear visibility into performance across the revenue funnel
Streamlined processes that reduce friction and increase productivity
Strong alignment across marketing, sales, and client success
Why This Role Matters
This is not a back-office operations role-it's a high-impact position at the center of the company's growth strategy. You will directly influence how the business scales, how decisions are made, and how revenue is generated.
You Belong. At Vervint, we embrace all facets of identity that make you - you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate our diversity, foster equity, and champion inclusion within our company, the work we do, and our communities. As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life.
Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, familial status, membership or activity in a local human rights commission, status regarding public assistance or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.
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