Job Title
Microsoft Dynamics 365 CRM Developer
Overview / Summary
We are seeking a highly skilled Microsoft Dynamics 365 CRM Developer to design, build, and optimize customer service solutions with a strong focus on AI-powered capabilities using Microsoft Copilot and Copilot Studio. The ideal candidate will have experience with Microsoft Dynamics 365 platform tools, AI-driven automation, and custom application development while supporting customer service and contact center solutions.
Key Responsibilities
Design, configure, and deploy AI conversational agents and Copilot experiences using Microsoft Copilot Studio and Omnichannel for Customer Service.
Leverage generative AI capabilities within Dynamics 365 to improve contact center efficiency, automated email drafting, and real-time agent assistance.
Integrate Dynamics 365 with Azure OpenAI, Cognitive Services, and external knowledge bases to support Copilot functionality.
Optimize Copilot performance through prompt engineering, topic configuration, and monitoring of AI interactions.
Ensure technical solutions align with product strategy and meet established technical standards and requirements.
Customize Dynamics 365 forms, including tabs, sections, sub-grids, web resources, iFrames, navigation maps, and ribbon customizations.
Perform solution and sitemap customizations.
Develop and maintain applications using C#, JavaScript, and the XRM model, including OData calls through JavaScript.
Develop plug-ins, custom workflows, and Business Process Flows (BPF).
Develop CRM portals and custom portal solutions.
Integrate Dynamics 365 with Azure services using Power Automate, Logic Apps, Azure Functions, and Web APIs.
Build and maintain Power Apps Model-Driven Apps and Canvas Apps.
Collaborate with stakeholders and technical teams to achieve business and technical objectives.
Communicate technical concepts, feedback, and recommendations effectively.
Participate in technical design reviews and code reviews.
Create, maintain, and update technical documentation.
Diagnose and resolve technical issues, data-related challenges, and performance concerns.
Contribute to Agile development processes and continuous improvement initiatives.
Debug, maintain, and enhance existing code.
Perform unit testing, quality assurance activities, and documentation updates.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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