Warranty Manager - NA
Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?
YOUR ROLE
As a Warranty Manager - NA on our team, you'll leads regional WQE team and acts as the quality customer liaison during warranty analysis process flow escalations. Warranty manager assures timely response to customer field claims, structured problem solving and systemic improvements
to avoid recurrence.
In your daily job you will:
Lead all NA warranty activities for products from NA PML's
Warranty cost forecast, supervise- COPQ
Negotiate warranty costs with customers
QS action item tracking and implementation
Reduce warranty claims across products/customers
Resource allocation based on workload
Prepare and lead Yearly technical factor negotiations
Initiate SWAT process in case is required
Lead investigation and implement Root cause for warranty returns
Ensure attendance on Quality System audit in terms of Warranty related item
Close follow-up of action and closure
EDEC program follow-up
Participate in Warranty QTT global activities.
Synchronize with Warranty QTT global team on systematic improvement on the Warranty processes.
Communicate all of the team's activities with your Competency Manager and other disciplines (Operations, Manufacturing Engineering, PC&L, etc.) as required.
Review documentation (procedures, reference documents, work instructions, etc.)
Lead standardization on warranty procedures within IS segment.
Manage and recommend trainings for standard report updates.
Share audit results
External and Internal Audit Reports and Corrective Actions to any nonconformances to be shared with the team
Our goal is to learn from one another and implement best practices across the division.
Be prepared for global warranty QTT to share activities from your region. For
QS Activities
Best Practices
Systemic Concerns
Keep up-to-date on Quality Systems information:
Customer Specific Requirements (VDA field failure analysis, GS 95004,...)Core Tools (Weibull, mini tab, gate charts,..)
Drive warranty and EDEC standards in America.
Assure work balance and development for WQE team
Customer point of escalation for complex warranty claims.
YOUR BACKGROUND
Key skills and competencies for succeeding in this role are:
Bachelor in EE or ME
10+ years of work experience in automotive industry (product, quality engineering)
3+ years of work experience in managerial roles
Excellent communication skills
Experience working/interacting with OEMs (FORD, GM, STLA)
Demonstrable capability to manage complex quality crises
Leadership and high-performance team development
Strong problem solving capabilities
Good stress-tolerant and conflict-management personality
Weibull analysis experience
Nice to Haves (Preferred Qualifications):
* Six Sigma Green/Black Belt
* System Reliability Modeling and Prediction
* Certified IATF auditor
* Understanding of PCB electronics design and assembly
* Familiarity with tools like Jira, E1NS, Databases
WHY JOIN US?
You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
YOUR BENEFITS AT APTIV:
Private health care effective day 1 of employment
Life and accident insurance
Paid Time Off (Holidays, Vacation and Parental leave)
Relocation assistance may be available
Learning and development opportunities
Discount programs with various manufacturers and retailers
Recognition for innovation and excellence
Opportunities to give back to the community
Tuition Reimbursement
APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW!
Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
