Objective: To enhance the vocational development of participants by providing comprehensive support in the creation and implementation of individualized service plans, fostering job skills and quality control through mentorship, and facilitating effective coordination with community agencies. The Vocational Service Coordinator aims to empower clients to achieve their program goals while ensuring compliance with organizational standards and maintaining high-quality service delivery.
Areas & Responsibilities:
- Participant Support:
- Assists clients to develop and implement individual service plans to meet specific program goals.
- Mentors clients to ensure good work habits and high standards of quality control.
- Inspection & Sub-Contract Work:
- Performs part inspections and assigned subcontract tasks as needed.
- Assumes responsibility for receiving in-process and final quality inspections.
- Service Coordination:
- Establishes and maintains effective working relationships with community groups and agencies to facilitate service coordination.
- Conducts regular meetings to review client progress with relevant parties.
- Documentation:
- Maintains accurate daily documentation of client progress.
- Prepares written progress and final reports, maintaining organized case records.
- Quality Standards Compliance:
- Apply and maintain knowledge of Work Skills Corporation’s required quality standards, ensuring all services meet organizational expectations.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Regularly sit, stand, walk, kneel, and use hands to handle or feel.
- Observe visual and auditory cues from clients
- Ability to offer hands-on support to assist clients with the activities of daily life, including mobility, hygiene, and physical intervention in crisis situations.
- Communicate effectively in person, by phone, and in writing.
- Review and analyze complex documents and data.
- Perform repetitive motions with hands and wrists using a computer keyboard.
- Ability to use fine motor skills to handle and assemble small pieces.
- Occasionally lift or move up to 50 pounds.
- Ability to drive to various employment sites, meet with clients, and attend trainings as needed.
Competencies
- Teamwork Orientation – Ability to work collaboratively with colleagues, participants, and referring agents to achieve shared goals and foster a supportive work environment.
- Ethical Conduct – Commitment to maintaining professional integrity, following ethical and compliance guidelines, and adhering to WSC’s policies and practices, ensuring confidentiality and client well-being.
- Personal Effectiveness/Credibility – Demonstrates reliability and a strong work ethic to build trust with participants and colleagues.
- Computer Proficiency – Skilled in using computer software, including MS Office and data management systems, to manage participant information and prepare reports.
- Thoroughness – Attention to detail in scheduling, report preparation, and data collection to ensure high standards and accuracy.
- Results Driven – Focuses on achieving positive employment outcomes for participants and meeting organizational goals.
- Organizational Skills – Strong ability to manage multiple tasks, schedules, and maintain accurate records to ensure smooth operations.
- Communication Proficiency – Effectively communicates with participants, referring agents, and employers, both verbally and in writing.
- Time Management – Prioritizes tasks and manages workload to meet deadlines and fulfill participant needs in a timely manner.
- Customer/Client Focus – Strong focus on understanding and meeting the needs of participants and referring agents, ensuring their satisfaction and success.
- Flexibility – Adapts to changing demands, schedules, and participant needs to provide the best possible service and outcomes
- Stress Management/Composure: Ability to maintain calm and professionalism in the face of challenging client behaviors or stressful situations, ensuring consistent, quality care.
Supervisory Responsibilities: Supervising the Vocational Services Coordinators.
Work Environment: Normal working hours are 40 hours per week within an office or community setting.
Physical Demands: Ability to sit, stand, walk, kneel, and occasionally lift or carry up to 50 pounds.
Education And Experience: Bachelor’s degree in a human service field. Preferred: Certified Occupational Therapy Assistant (COTA) credential.
Additional Eligibility Requirements:
- Must have access to reliable transportation as position may require frequent travel between multi county areas.
EEO Statement: WSC is an equal opportunity employer and actively seek to recruit, hire, develop, and promote qualified individuals from all backgrounds, including those who are historically underrepresented, and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. WSC is dedicated to ensuring a fair and equitable work environment for all employees and to promoting diversity in all aspects of our operations.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
FLSA Classification: Non-exempt
Pay and Fringe Benefits: Pay commensurate with Work Skills Corporation Salary Range Schedule. Fringe benefits per Work Skills Corporation’s Benefit Guide.
