Position: Operations Supervisor
Salary: $50k -$55k per year
Job Description:
Forward Air, Complete is seeking an Operations Supervisor to lead a team of Regional Carrier Specialists. This position is responsible for performance, performance feedback, communication, training and discipline and development within Forward Air's Complete Cartage team. They control the use of resources and coordinating with various sales and operations management, customers and other field personnel.
Core Responsibilities
Ongoing personal training which develops industry knowledge as well as sales and supervisory knowledge and skill
Ensures Completion and reporting of all CMG Operations duties and KPI's
Ensures key performance metrics are fulfilled with applicable problem solving
Ensures onboarding, training needs and development of RCS
Ensure department schedules that support operational needs within budget
Promote and protect department culture of professionalism
Coordinate to ensure daily duties coverage with reporting to management
Resolve escalations and use them to better the product, person and or process and increase sales and customer loyalty
Ensure accurate and on time reconciling and payables and receivables
Arrange resources to accommodate special business, holidays, weather impacts, exceptions
Communicate IT, procedural and other needs and participate in their designs; create process guides
Other duties as assigned
Qualifications:
Proven/quantifiable leadership and supervisory skill
Exceptional multi-tasking ability with changing and competing priorities
Technical and mathematical proficiency
Ability to drive performance of direct reports and lead a team in a fast paced environment
Ability to work flexible hours and stay until the job is done
College degree/certification and or proven industry knowledge and experience
Excellent written and verbal communication skills
Ability to establish and maintain effective working relationships at all levels
Skills:
Solid business acumen with strong interpersonal skills
Proficiency in AS400, Microsoft Outlook, Word, Excel, and PowerPoint while keeping current with new technology
Cultural sensitivity
Positive attitude
Excellent analytical and problem-solving skills
Ability to negotiate
Ability to carry out assigned projects to their completion
Forward Air is an Equal Opportunity employer.
About Us
About the Team
