Michigan Medicine is committed to operational and technology transformation, and the Chief Revenue Cycle Officer (CRCO) leads revenue cycle strategy and operations across the state-wide clinical and research missions, serving as a key strategic partner to institutional leadership.
A defining near-term responsibility is Michigan Medicine's consolidation of three Epic instances across the Academic Medical Center and Regional Health Network into a single enterprise platform. The CRCO leads the revenue cycle workstream for this initiative, building the governance framework to unify billing operations and set consistent standards across all entities.
The CRCO reports to the Michigan Medicine Chief Financial Officer and leads the Revenue Cycle Steering Committee. This role works in close partnership with digital, clinical, operational, compliance, legal, Medical School, and departmental leaders across the enterprise.
- Develop and execute an enterprise revenue cycle strategy and metric-driven operating model aligned with Michigan Medicine's clinical, research, and financial goals.
- Lead the revenue cycle workstream for the One Epic initiative, establishing the governance framework to align billing operations across entities and minimize customizations that limit enterprise scalability.
- Provide revenue cycle guidance on service expansion, consolidation, and growth initiatives, including financial due diligence, operating model design, and readiness assessments.
- Maintain a current perspective on healthcare reform, regulatory change, and the reimbursement environment, and translate that intelligence into operational and strategic priorities.
- Define business priorities and accountability for revenue cycle automation and Artificial Intelligence technology utilization. Partner with digital, Epic, and vendor teams to ensure solutions are integrated and measurable. Lead the workforce and workflow redesign that automation requires.
- Partner with Managed Care and Contracting to manage payer relationships and contracts across the Academic Medical Center and the Regional Health Network, using data to benchmark performance, negotiate effectively, and protect revenue.
- Collaborate on clinical documentation integrity, research billing compliance, coverage analysis, and physician and faculty coding education across the clinical enterprises.
- Improve the patient financial experience from pre-service through final billing, including transparency, payment options, financial assistance, and patient-facing digital tools.
- Maintain a metrics-driven operation focused on clean claims, denial prevention, avoidable write-offs, accounts receivable, and cost-to-collect performance.
- Identify root causes of net revenue loss and act quickly to put corrective measures in place.
- Oversee revenue cycle functions including Patient Access, Coding, Health Information Management, Facility and Professional Billing, Accounts Receivable, Payment Posting, Patient Customer Service, Revenue Analytics, Compliance, Technology, and Training.
- Lead a large, distributed revenue cycle team across multiple geographies, building a culture of performance, engagement, and continuous improvement.
- Manage budgets, staffing models, and vendor relationships with cost discipline and operational accountability.
Education
- Bachelor's degree in business administration, healthcare administration, or a related field required.
- Master's degree is strongly preferred.
Experience
- 15 or more years of progressive revenue cycle leadership, including experience in a large, complex health system).
- Demonstrated enterprise-scale financial results in net revenue improvement, accounts receivable reduction, denial management, and cost-to-collect performance.
- Proven experience navigating large-scale system conversions or consolidations from a business leadership perspective.
- A track record of maintaining high operational performance and staff engagement during significant organizational change.
- Experience building collaborative relationships in a matrixed governance environment, including balancing regional needs with central standards.
- Experience leading revenue cycle technology adoption, automation, and related change management.
- Demonstrated financial management skills including budgeting, forecasting, AR and reserve analysis, and financial reporting.
- Deep experience in the governance and financial structures of a university-based health system or academic medical center, including funds flow environments.
- Specific experience with research billing compliance, clinical trial coverage analysis, and faculty and physician group support.
- Familiarity with the strategic capabilities of Epic Resolute, Prelude, and related revenue cycle modules.
- Knowledge of Medicare Advantage, HCC coding, and value-based care contract management.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
