The Restaurant Supervisor will oversee the front of the house restaurant service staff and all training. The Supervisor must have previous food service and bar experience and possess outstanding leadership and guest service skills. The Supervisor is responsible for maintaining high standards of guest services, safety, and cleanliness, and have the ability to work flexible hours, weekends, holidays and late nights. The Supervisor is to ensure that each and every guest has a positive dining experience from start to finish and that all expectations are exceeded, and resolve any issues that may arise. S/he will be responsible for exemplifying the hotel Culture and the following:
Qualifications:
- Prior experience as a Food and Beverage Supervisor
- Prior guest relations training.
- Knowledge of proper food handling.
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
- Strong written / verbal communication skills.
- Positive, upbeat attitude / personality.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Proper food safety training and certification as described by law.
- Experience working with computers (MS Office/Google) / POS systems (Micros) / Reservations software (Open Table)
- Must have some familiarity of basic cooking skills
Physical Demands:
- Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
- Ability to lift, bend, stoop, push or pull. Requires carrying trays of food and bus trays of dishes up to 50 lbs.
- Ability to push or pull a vacuum or wheeled cart weighing up to 50 lbs.
Principal Responsibilities:
- Oversee a team of employees including hiring, development, scheduling and training
- Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
- Properly handle daily cash deposits
- Open or close the restaurant, securing cash, liquor, and entry points
- Create a service first work environment
- Assist kitchen with prep work or plating if necessary, ensuring that every dish that leaves the kitchen is of the highest quality
- Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
- Assign service related tasks to servers
- Properly check out servers and bartenders at the end of their shift
- Bus tables and assist with processing dirty dishes if necessary
- Ensure dining tables are properly prepared for service
- Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
- Be able to open and pour wine at tableside.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Fill in for absent staff as needed.
- Assist with special events as needed.
- Greet all guests warmly with an appropriate greeting.
- Adhere to grooming and appearance standards consistently.
- Understand and communicate products and services available at the Hotel.
- Follow all company safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Ensure team members’ uniform is neat and professional and grooming standards have been followed
- Maintain confidentiality of proprietary information; protect company assets
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
