Job Details

Location: Oakland County Michigan Works! Troy

Reports to: Program Coordinator

Salary Range: $41,612 – $54,294 Posting

Starting Date: Immediate/ASAP

Description: 52 weeks/year, 40 hours/week    Monday – Friday, 8am – 4:30pm

Qualifications:
• Bachelor’s degree required with a major in human services, counseling, social work, psychology, human resources or related areas  
• Knowledge of applicable federal and state regulations with respect to employment and training programs and/or career and technical education programs preferred
• Knowledge of Workforce Innovation and Opportunity Act (WIOA) and/or Trade (TAA) and/or PATH (Partnership. Accountability. Training. Hope.) program rules and regulations preferred
• Working knowledge of the One-Stop Management Information System (OSMIS) preferred
• Demonstrated skills in oral and written communication along with strong organizational skills
• Proven ability to establish good rapport with adults
• Experience working with education, community, public and non-profit organizations
• Demonstrated skill in use of Microsoft products (Excel, Word)
• Such alternatives to the above qualifications as the Superintendent and his/her designee may find appropriate  

Job Duties:
• Provide excellent customer service to clients and partners
• Provide career planning and case management services to clients participating in workforce activities  
• Schedule and facilitate program orientations and intakes, and accurately collect all program required documentation
• Assess client skills utilizing required basic skill assessments and compatibility tests
• Process all program required documentation and maintain accurate and complete case notes as required by state and federal program regulations
• Prepare clients for job readiness through career planning, job search assistance, resume writing, mock interviews and soft skills training
• Supervise job search and provision of training
• Achieve all performance standards, requirements and measures
• Attend all required meetings with partners and Oakland County Michigan Works! staff
• Understanding and awareness of community partners and resources for necessary referrals • Other duties as assigned