The Government Services Program Manager, reporting to the Director, Program Management Office, will have experience and a strong aptitude in project and program management. The ideal candidate will have experience managing large BPA and/or IDIQ contracts, managing both the overall program and individual task order projects within the program. This position serves as Agiliti's single customer POC for large contracts and thus requires outstanding project management, customer service, and problem-solving capabilities. This position will also contribute as a subject matter expert for the review of additional opportunities within the federal and state government spaces.
This position requires at least 30% travel.
PRIMARY OBJECTIVES AND RESPONSIBILITIES
Program Management - ~40%
The program management of a large federal contract is the most significant aspect of this role. The program manager will be the primary point of contact for government Contracting Officers (KOs) and Contracting Officer Representatives (CORs) and will be responsible for ensuring customer satisfaction and growing the contract.
Specific tasks include:
Oversee the management and execution of large federal projects
Communicate regularly with the KO and COR
Ensure customer satisfaction, demonstrated via CPARS
Ensure 100% compliance with contract deliverables
Coordinate the operational execution of the contract work
Work with the Government Services team and contract customers to scope additional TOs
Project Management - ~35%
The project management of individual task orders within larger contracts is another key aspect of the role. The project manager will be the primary point of contact for the TO customer and will coordinate the operational execution of the task order requirements.
Specific tasks include:
Manage the implementation, customer coordination, operational execution, and deliverable submissions for smaller federal contracts or individual TOs to larger contracts
Ensure project schedules and execution meet customer expectations
Serve as the singular customer POC for all project issues
Ensure KO, COR, and TO customer satisfaction
Work with internal support teams to manage invoices, accounts receivable, and payments
Work with the quality and compliance teams to ensure project exceeds customer and Agiliti standards
Ensure compliance with the Quality Assurance Surveillance Plan (QASP) and perform internal audits to validate compliance
Capture Management - ~15%
As the subject matter expert for government contracting work, this role will work closely with the sales team and other stakeholders to assess opportunities for additional business.
Specific tasks include:
Review requests for proposals and participate in preparing compliant proposal responses
Facilitate, manage, and maintain channel partner documentation such as teaming agreements; NDAs; and addendums
Support responses to government requests for proposals, quotes, and solicitations
Assist in opportunity qualification and risk assessment
Participate in bid/no bid decisions and proposal review meetings
Administrative activity - ~10%
Perform other duties as assigned, including required training.
QUALIFICATIONS
High School Diploma or above
Previous project management and/or program management experience with the federal government (preferably within a health care setting) or a Project Management Professional certification
Must be able to read, write, speak, and understand English
Must successfully pass a government background screening
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent written and oral communications skills
Excellent presentation skills
Excellent interpersonal skills
Ability to self-prioritize work, work both independently and as part of a team
Ability to use soft skills to lead teams of internal matrixed resources and customer resources
Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
Computer proficiency with Smartsheet
Customer service, problem solving, and analytical skills
Experience reviewing and analyzing contractual documents for accuracy, performance risk, and conformance with contract terms, conditions, and other provisions
Familiarity with the federal acquisition process, U.S. Government contracting principles and governing regulations (including FAR/DFARS)
Ability to deal effectively with customers to control scope, negotiate proposals, and build relationships
Proficient analytical/critical thinking skills; attention to detail and research skills
DISCLAIMER
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements
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