Job Details

Description

**Applications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.***

Under the supervision of the Director or his/her designee and in a 24-hour work environment, the 9-1-1 Temporary Employee: Receives emergency calls from the public in need of law enforcement, fire, medical or other emergency services. Determines the location and priority of the emergency and collaborates with other employees to align appropriate emergency units and resources. Answers non-emergency calls for assistance and processes criminal justice information. Operates a variety of communication/computer equipment. On limited occasion may be asked to monitor multiple public safety radio talk groups and assist with dispatching units while maintaining their location and status. Works up to 12 hour shifts and considers short notice staffing coverage when solicited. Will not exceed an average of 30 hours per week. Works as an integral member of a public safety team.

*This position(s) is projected to be 12 months and may be extended with mutual agreement of Employee and Employer. 60 days’ notice of intent to discontinue the position will be provided by Employer.

Essential Functions

1. Learn and maintain operational efficacy of necessary systems, resources, and equipment.
2. Receives, evaluates, and prioritizes calls for emergency and non-emergency service.
3. Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.
4. Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, and other communication devices.
5. Queries, processes and retrieves local court or public safety systems for criminal justice information. Examples include, but are not limited to, vehicle registrations, driving records and outstanding warrants.
6. Regularly performs data entry fluidly and accurately.
7. If qualified and operationally necessary, dispatches appropriate emergency units including law enforcement, fire, medical or other services.
8. Monitors multiple public safety radio talk groups and responds to specific requests or needs.
9. Work an unstructured schedule covering unfilled hours of a 24/7/365 operation. Shifts duration up to 12 hours, including breaks.

Other Functions:

• Performs other duties as assigned.
• Must adhere to departmental standards in regard to HIPAA, and other matters of confidentiality and privacy.
• During a public health emergency, the employee may be requested to perform duties similar to, but not limited, to those in this job description.
• Ability to meet deadlines in a timely manner, change focus on projects as needed and multitask.
• Dependable and regular attendance required.
• Ability to handle stressful situations on a regular basis.
• Ability to maintain professionalism and composure during stressful situations.

(An employee in this position may be called upon to do any or all of the above tasks. These examples do not include all of the tasks which the employee may be expected to perform.)

Employment Qualifications

Education:

• High School Diploma or equivalent is required.
• College course work in Criminal Justice, Emergency Services, Public Safety or related field preferred.

Experience:

• Current or recent prior experience in a high-volume customer service center or emergency response dispatch experience is required.
  1. Requisite experience will be vetted case by case to ensure applicants’ ability to assimilate to the environment and systems expeditiously.
  2. Applicants experienced with the systems, software, equipment, and jurisdictions within Ingham County Central Dispatch will be given preference.
• CPR, EMD or advanced first-aid training is preferred.
• General knowledge of local streets and traffic patterns is preferred.

Other Requirements:

• Must pass a data entry, alpha and numeric keyboarding test.
• Must be able to achieve and maintain LEIN processing status.
• Must pass criminal, credit and other background checks as required by the County.
• Fill in a minimum of 16 hours per month to provide relief for full time staff and/or maintain requisite skills and training, unless fewer monthly hours are approved by a supervisor.
• Willingness to be contacted for short notice shift coverage opportunity. No compelled “call back.”
• Must maintain continuing education hours and performance standards as identified and scheduled with Management.

(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)

Requirements and Working Conditions

Working Conditions:

• This position works in an indoor environment. There is no planned exposure to prominent lights, noises, odors, temperatures or weather conditions.
• This position is exposed to individuals in crisis. These individuals may suffer from mental or emotional illness, have violent tendencies or be unconcerned with their personal safety and hygiene.

• This position’s physical requirements require regular stamina for hand eye coordination and attention to detail.
• This position performs sedentary work requiring a negligible amount of effort in the physical requirements above.
• Subjected to prolonged sitting or standing at assigned work station.
• Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.
• This position requires the ability to communicate and respond to inquiries both in person and over the phone.
• This position requires the ability to operate a PC/laptop and to enter & retrieve information from a computer.
• This position requires the ability to handle varying and often high levels of stress.
• Must be able to remain calm when others are panicked or afraid.

(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the requirements listed above. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.)

Non-Union

$31/hour