Patient Services Representative / Front Desk Associate
Location: Clinton Township, MI
Schedule:
Position Overview
We are seeking a friendly, energetic, and highly reliable Patient Services Representative to join our team. This role is a blend of front desk, customer service, and administrative support in a fast-paced healthcare environment specializing in prosthetics, orthopedics, and mastectomy care.
You will be the first point of contact for patients-both in-person and over the phone-helping guide them through services, insurance, and care coordination.
Key Responsibilities
Answer incoming calls promptly and professionally
Assist patients with insurance questions, eligibility, and pricing
Schedule appointments and coordinate clinical staff calendars
Verify insurance coverage and obtain authorizations and referrals
Process and track patient orders in the system
Maintain accurate and organized patient records and files
Prepare documentation for imaging and clinical services
Greet and check in patients, ensuring a positive experience
Handle patient check-out and discharge processes efficiently
Manage a mix of scheduled appointments and walk-in patients (~30 daily)
Work Environment
Fast-paced, patient-facing setting
50% phone-based duties / 50% administrative and front desk tasks
Frequent interaction with patients of all ages, including those experiencing medical or emotional stress
High-volume Medicaid population with multiple HMO plans requiring careful differentiation
Required Qualifications
Strong customer service and interpersonal skills
Positive, friendly, and outgoing personality
Ability to remain calm and professional in stressful situations
Excellent communication and problem-solving skills
Basic computer proficiency and ability to learn new systems quickly
Strong attention to detail and ability to retain processes
Reliable attendance and strong work ethic
Ability to work independently while being a team player
Job Type & Location
This is a Contract to Hire position based out of Clinton, MI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Clinton,MI.
Application Deadline
This position is anticipated to close on Jun 23, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
