POSITION SUMMARY: The Customer Service Analyst I will play a key role in compiling, analyzing, and interpreting data to support business needs within Republic Services' Environmental Solutions Customer Support group. The incumbent will assist the Customer Support Manager in conducting comprehensive data reviews, and developing effective ways to visualize and present data, and monitoring profit margins and cost analysis for both internal and external vendors.
PRINCIPAL RESPONSIBILITIES:
Assists in gathering, organizing, and preparing data for analysis. Supports in identifying trends and compiling findings into reports, contributing to departmental insights under direct supervision and guidance.
Uses Microsoft Excel, PowerPoint, and Power BI to aid in supporting customer metrics and reporting. Helps with setting up basic data feeds and preparing automated reports under direct supervision.
Assists in extracting, compiling, and organizing data from multiple systems to support the creation of comprehensive reports. Helps ensure data accuracy and organization under close supervision.
Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs. Participates in meetings and helps maintain project timelines and deliverables, working closely with the PMO, Business Solutions Managers, IT, and other teams under guidance and supervision.
Helps identify business and technical needs during the design, development, and implementation phases. Supports the team in gathering requirements and ensuring they are addressed under supervision.
Aids in reviewing customer requests and internal business needs. Helps prioritize tasks to support process improvements and deliver customer value, under close supervision and guidance.
?Other non-essential duties as assigned or may be necessary.?
QUALIFICATIONS:
Ability to communicate complex data findings and provide clear summaries of insights.
Skills in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting.
Ability to work independently with guidance from senior management.
Ability to identify trends, patterns, and insights from large datasets.
Knowledge in effective communication and responding to sensitive inquiries and requests.
Project management skills, including the ability to adapt to changing priorities and meet strict deadlines.
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MINIMUM REQUIREMENTS:
- 0 - 2 Years of overall relevant work experience.
This position is a hybrid where you would have the option to work in 1 of 5 locations (below). Hybrid is 4-days per week onsite, and 1-day remote. Hours are Mon-Fri 8am-5pm. This position will NOT be eligible to be fully remote.
5353 E City North Dr., Phoenix, AZ 85054
101 S. Capitol Blvd., Suite 1000 Boise, ID 83702
10613 W. Sam Houston Pkwy. N. Houston, TX 77064
17440 College Pkwy #300, Livonia, MI 48152
3 Edgewater Dr, Ste 101 Norwood, MA 02062
The pay range for each location is as follows:
Arizona: $46,600.00 - $70,000.00
Idaho: $44,300.00 - $66,500.00
Michigan & Texas: $49,000.00 - $73,400.00
Massachusetts: $53,600.00 - $80,400.00
We are seeking a detail-oriented professional with some experience in hazardous waste (hazmat) to support our operations and customer engagements. This role will combine data reporting, platform ownership, and cross-functional communication to ensure efficient system performance and continuous improvement.
Key Responsibilities
Own and manage the organization's online platform, ensuring it runs smoothly and efficiently
Serve as a liaison between IT, internal stakeholders, and external customers
Troubleshoot system issues and coordinate resolution with appropriate teams
Identify opportunities for process and system improvements and communicate recommendations to IT
Develop and maintain reports using tools such as Power BI, Excel, or similar platforms
Analyze data trends to support business decisions and operational enhancements
Communicate effectively with customers to address inquiries and provide updates
Preferred Qualifications
A preference for candidates who have approximately 2 years of experience
Some exposure to hazardous waste (hazmat) processes or environments is preferred
Experience creating and working with data reports (e.g., Power BI, Excel)
Strong problem-solving and communication skills
Ability to collaborate across teams and manage multiple priorities
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Benefits: https://jobs.republicservices.com/us/en/about-us/benefits
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
Safe : We protect the livelihoods of our colleagues and communities.
Committed to Serve : We go above and beyond to exceed our customers' expectations.
Environmentally Responsible: We take action to improve our environment.
Driven
