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Job Overview
The Service Delivery Manager - STR/ENT at T-Mobile is responsible for overseeing the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards. This role manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management. By identifying and escalating execution risks, the Service Delivery Manager safeguards service stability and customer confidence throughout the delivery process. The position requires effective cross-functional collaboration with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams. Through structured delivery practices, this role directly contributes to T-Mobile's reputation for reliable service and operational excellence in high-impact environments.
Job Responsibilities:
Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards
Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management
Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process
Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams
Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments
Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations
Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements
Education and Work Experience:
Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)
Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)
Knowledge, Skills and Abilities:
Project Management Ability to plan, coordinate, and execute complex B2B service deliveries, ensuring disciplined deployment and activation of telecommunications products and services. (Required)
Telecommunications Comprehensive understanding of wireless and telecom industry products, technologies, and service delivery processes. (Required)
Risk Management Skill in proactively identifying, assessing, and escalating execution risks to safeguard service stability and customer confidence. (Required)
Cross Functional Relationships Ability to collaborate effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition. (Required)
Customer Service Commitment to maintaining high levels of customer satisfaction and confidence throughout the service delivery lifecycle. (Required)
Communication Strong verbal and written communication skills for presenting information, coordinating activities, and managing stakeholder expectations. (Required)
Attention To Detail Ability to maintain control of delivery processes through disciplined coordination and thorough documentation. (Required)
Strategic Thinking Capacity to apply structured delivery practices and strategic approaches to drive operational excellence in high-impact environments. (Required)
Process Improvement Skill in identifying opportunities to enhance service delivery practices and operational efficiency. (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $95,400 - $172,000
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
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EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
