Job Description:
- Establishes service parts data in the FAST 2000 parts catalog authoring system for assigned commodities and current models produced in the region.
- Coordinates numerous points of view from engineering, parts supply, service purchasing, warehousing, distribution, marketing, vendors, and pricing to properly define, code and combine individual parts for sale.
- Reconciles differing opinions to determine if parts should be sold as an assembly or individual components.
- Continually updates and resolves the ongoing accuracy of the parts catalog systems and ensures accuracy of Service Parts Master File (PMF) .
- Investigates and resolves catalog inquiries from Dealer Parts Information Center (DPIC) and Export customers. Researches and prepares material to facilitate stock validation by PDCs. Consults Analyst 1, 2 or Senior Planner as necessary for complex issues. Provides other support as necessary.
A Day in the Life:
- Reviews new model service parts and ongoing engineering running changes for establishment in the catalog compilation system.
- Consults standards, design engineer, technical publications, field quality ,manufacturing and other groups to decide optimal service level.
- Interprets CAD data, references photos, standards, and knowledge of dealer operations to optimize illustration layout to develop catalog parts illustration markups which facilitates parts identification by dealers.
- Investigates and resolves customer technical inquiries received from DPIC, parts distribution centers, affiliates, export countries and other parts customers.
- Problems include missing or incorrect catalog data, incorrect stock ,interpretation of data, etc.
- Investigates by confirming engineering data, CAD data, technical application and drawings, photographs etc. Provides quick, clear and concise actionable resolution to requestor.
- Maintains as necessary for parts registration.
- Applies correct coding for parts restriction, supersessions and service files.
- Determines part supersessions and service files by interpreting engineering data and conducting additional research as needed.
- Considers and balances business impact and customer impact when determining part supersessions.
- Reviews supersession information and parts complexity reduction proposals for technical feasibility, customer satisfaction and cost-benefit.
- Consult management in decision making for complex proposals. Provides support for assigned commodity to internal and external customers.
Who We’re Looking For:
- Knowledge of a national supply and distribution process plus extensive nomenclature and functional knowledge of automotive service parts is beneficial.
- Will look at candidate with BS degree who has had an internship at an auto parts store or something similar.
- Prefer new grad to less than 3 years of experience. Some familiarity with auto parts from internship, part time work etc
- They need to be able to identify parts on a vehicle.
- Exceptional analytical skills, ability to work in cross-functional and team environment, demonstrated leadership skills.
- Prior Internship experience in sales, marketing or service parts desired.
**Related Bachelor's degree required - fine arts would likely not be a fit.
Strong communication skills ability to compile and analyze a variety of conflicting information about technical products and exercise discretion to determine the most appropriate methods of compiling, coding and selling.
