Job Details

Job Details

Customer Support Engineering

Job Code Number

384531706

Job Description

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more .

Description:

The successful candidate will serve as the link between the plant and the manufacturing facility. The candidate will also be required to re-verify parts within the computer system. Candidate should be computer literate and familiar with Excel, Word, and email.
This person should be highly organized and have superior communication skills as he/she will interface with customers. Perform a good first level analysis of non-conformances. Verify all suspect product and maintain product test equipment.
Be the communication link between Customer Plant and Client. CSE will reside at customer facility. Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS).
Provide technical support and system understanding. Conduct/coordinate initial 24 hour containment. Where required, coordinate additional containment.
Be an integral part of the response teams. Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
Provide/coordinate special event activity. Develop customer relationships in the plant to improve the product and maintain or increase the business. 6-10 years of related work experience. Training in computer applications.
College degree with a major in Engineering.10+ years of related work experience. Training in computer applications. College degree with a major in Engineering.

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

Organization Profile

Employer Name:

V2soft Inc.

Address:

300 Enterprise Court

Address Line 2:

Suite 100

City:

Bloomfield Hills

State/Province/Region:

Zip/Postal Code:

48302

Description:

Update

Job Summary

Organization

V2soft Inc.

Location

Wayne, MI 48184

Job Code Number

384531706

Positions Available

Expiration Date

6/29/2026

O*NET Code

17-2141.00

O*NET Occupation

Mechanical Engineers

Education Level

Bachelors Degree

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