Customer Service Representative - Mortgage Servicing (Inbound Calls)
Training: First 45 days fully on-site
Position Overview
We are seeking dependable and detail-oriented Customer Service Representatives to join a growing mortgage servicing team. This role focuses on handling inbound calls related to insurance servicing for residential properties. Representatives will provide support to borrowers, insurance agents, and financial institutions.
Key Responsibilities
Handle approximately 35-45 inbound calls daily (average 11-14 minutes per call)
Assist with homeowners insurance inquiries, including:
Payment questions
Coverage details
Communicate with borrowers, insurance agents, and financial institutions
Accurately research, document, and resolve issues across multiple systems
Maintain high standards for quality, accuracy, and professionalism
Demonstrate strong problem-solving and multitasking skills
Required Qualifications
Minimum 1 year of recent customer service experience
(Call center preferred; administrative/front desk acceptable)
Strong computer skills
Typing speed of 35 WPM or higher
Excellent verbal and written communication skills
Reliable internet connection (required for hybrid work)
Reliable transportation
Ability to meet attendance and schedule expectations
Performance-Based Bonus & Hybrid Structure
Employees can qualify for monthly bonuses and increased remote flexibility based on:
Adherence
Quality Scores
Attendance
Benefits & Perks
Career growth and advancement opportunities (mentor, team lead, supervisor, etc.)
Pay increases with advancement
401(k) with up to 5% match
Medical, dental, vision benefits
PTO accrual starting at 90 days
Employee stock purchase opportunities (at a discount)
Work Environment
Call center environment with cubicle setup
Dual monitors and wired headsets provided
Casual dress code (jeans allowed; no graphic tees or ripped jeans)
Structured support system with supervisors and live assistance
Clean, high-energy workplace with team-focused atmosphere
About the Opportunity
Join a rapidly growing organization with over 1,300 employees and expanding operations. This role offers excellent stability, structured training, and clear career progression paths within a large insurance and financial services network.
Job Type & Location
This is a Contract to Hire position based out of Troy, MI.
Pay and Benefits
The pay range for this position is $17.00 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Jun 3, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
