GENERAL SUMMARY:
Under the direction of the HFHS Chief Quality Officer and matrixed to local Business Unit senior leadership (COO, CMO, CNO, and/or CEO as appropriate based on Business Unit), the Director, Performance Excellence and Quality (PE/Quality) is responsible for planning, monitoring, and directing the effective implementation of key Performance Excellence (PE) and Quality/Safety (Q/S) strategies that support the objectives and results of the Business Unit. Key responsibilities include overseeing daily activities of local performance excellence and clinical quality/safety staff including activities in the areas of risk management, infection prevention, regulatory readiness/accreditation, patient safety, process/quality improvement (PI/QI), and local strategic/action planning, including ensuring alignment of all activities to System goals and objectives.
The Director collaborates with other local Business Unit leaders (including other Directors of PE/Quality) and relevant System-level leaders (including the Directors/Managers of Performance Improvement, Clinical Quality & Safety, Strategic Planning, and Performance Analytics) to stay apprised of new approaches, innovations, and integration opportunities. Interacts with or leads teams throughout the Business Unit and participates in System quality/safety/process improvement teams as appropriate.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Responsible for directing and supporting Business Unit excellence in performance of clinical Quality and Safety. This includes Core Measures, Pay for Performance, Quality Initiatives such as Blue Cross and Keystone projects, Patient and Employee Harm Avoidance, and Infection Control and Risk.
Responsible for directing and supporting BU activities related to Regulatory accreditation and compliance, ensuring that the BU is fully compliant at all times, and responds in a timely manner to any regulatory requests as appropriate.
Responsible for directing and supporting Performance Excellence and Quality personnel - in a matrix relationship to HFHS Performance Excellence and Quality/Safety Leadership - as they provide planning and performance excellence, services to the Business Unit and System (as regularly evaluated by Director and System leadership).
In conjunction and coordination with the Corporate Strategic Planning and Performance Analytics departments, provides leadership and analytic support to the Business Unit strategic planning to develop and prioritize key strategies and action plans, including identifying and routinely reporting key measures of success.
Is accountable for the ongoing development and improvement of the Business Unit's process and PI infrastructure. Leads processes to determine the appropriate application of Business Unit resources and methodologies to PI initiatives. Identifies opportunities for performance improvement across the Business Unit and, in conjunction with Business Unit administrative and physician leadership, proposes, plans, and executes improvement activities appropriate to the opportunity.
Ensures appropriate data systems (including data warehouses, performance dashboards, and other systems including the HFHS Enterprise Data Warehouse) are properly utilized to respond to and meet the PI and quality and safety needs of the Business Unit and external constituencies, in conjunction with appropriate Business Unit and Performance Analytics leadership. Serves as the Business Unit liaison to HFHS Performance Analytics leaders/staff.
Leads the Business Unit's continuing investigations regarding best practices in healthcare operations and healthcare performance improvement. Designs and oversees processes for evaluating potential opportunities and develops appropriate opportunities into realized and quantified improvement.
Working with appropriate System and Business Unit leadership, ensures Business Unit representation and participation in appropriate external collaboratives, think tanks, benchmarking groups, and other initiatives at local and national levels. Assumes leadership roles as appropriate. In partnership with System external reporting, value-based purchasing and P4P Leaders, ensures Business Unit key activities and staff are in place to optimize bonus/reimbursement payments for programs coordinated by third-party payer programs.
Chairs and staffs Business Unit committees and meetings as needed. Participates as a member of the Business Unit Senior Leadership Team. Supports medical staff and quality committees (including Quality Committees of the Board) at the Business Unit and the System level through information sharing, presentations, and execution of initiatives as identified.
Budget oversight for Business Unit appropriately related cost centers. Is fiscally responsible.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Interacts regularly with Business Unit and other Corporate/System Senior Leaders as clients and principal decision makers about Performance Excellence and Quality/Safety functions. Works collaboratively with Business Unit administrators, managers, and physicians on projects within their areas.
Serves as a change agent within HFHS, supporting both the identification and application of new quality/safety and performance improvement concepts, and sharing of local improvements throughout the System.
In partnership with corporate leaders as appropriate, interviews job applicants for departmental vacancies, recommends pay increases, and recommends discipline and termination of assigned personnel as warranted. Develops, implements, and enforces procedural standards for project activities. Estimates personnel requirements, time, and costs of Performance Excellence and Quality projects and functions.
Performs resources planning and scheduling of departmental personnel, including employed clinical quality staff, engineers, consultants, and student resources, to ensure customer requirements are met.
Other duties as appropriate
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's or appropriate degree in a clinical healthcare service area (Nursing, Pharmacy, Therapist), although a nonclinical healthcare degree may qualify.
Master's Degree preferred.
Minimum of seven (7) years of progressive experience in Clinical Quality/safety, or clinical process improvement, or clinical management/operations experience.
Clinical hospital experience preferred.
Minimum of 3-5 years of experience managing professionals.
Additional Information
Organization: Henry Ford Rochester Hospital
Department: HFRH Total Quality Management
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emoti
