The Clinical Neurophysiology Labs is dedicated to providing high quality healthcare; We are actively seeking a compassionate enthusiastic patient-oriented candidate, who will share our goal of creating the ideal experience for our patients, families and employees. The Patient Service Intermediate will provide day-to-day business and operational support within the EMG Lab.
As a Patient Service Intermediate with Michigan Medicine, the role provides a high level of customer service and clerical support to patients in our outpatient settings. May assist adjacent work units. Guides entry-level positions and suggests workflow changes and improvements.
- Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
- Accurately verify patient information, including demographic details, medical history, and insurance coverage.
- Provide customer service to patients by facilitating business processes including appointment scheduling, checkin and check-out, pre-arrival and telephone triage.
- Serve as the point of contact between patients, healthcare providers, and administrative staff.
- Communicate appointment changes, test results, or instructions to patients clearly and promptly.
- Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
- May collect cash and credit card payments from patients, determine patient pay portion and provide receipt of payment.
- Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.
- Obtain insurance authorizations for clinic and procedure appointments
- Manage daily work queues/inbaskets
- Diagnosis review (ICD-10) and billing for clinic and procedure appointments
- Provide complex call center function by screening, routing, and/or responding to inbound calls
- Other clerical duties as assigned
SUPERVISION RECEIVED
Direct supervision is received from the Department Supervisor.
PHYSICAL REQUIREMENTS
This position requires infrequent standing/walking.
- 3 or more years of customer service experience within a medical environment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
The University of Michigan is an equal employment opportunity employer.
