Company Overview
At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.
Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.
Job Overview
The Customer Support Technician works directly with customers to program vehicle electronic control units (ECUs).
Responsibilities:
- Programming Vehicle ECUs correctly
- Address any concerns or issues customers may have regarding ECU programming
- Positive position the value of the solution(s) provided
- Meet team KPIs and daily call volume expectations
- Assist colleagues with programming as needed
- Other duties as assigned
