Our client, a leading organization in the healthcare industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the Customer Support Department supporting members and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully within the organization.
Job Title: Customer Service Representative
Location: Marquette, MI
Pay Rate: $18.50 per hour
Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break
What's the Job?
Provide exceptional customer service to members and healthcare providers via inbound and outbound calls
Route information to appropriate departments and resolve member issues efficiently
Accurately document all correspondence and interactions in the claims management system
Assist with questions related to benefits, policies, eligibility, and medication denials
Support the organization's compliance with healthcare policies and confidentiality standards
What's Needed?
High School Diploma or GED required; associate degree in healthcare administration or related field preferred
At least two years of customer service or call center experience, preferably in healthcare or insurance
Proficiency in MS Office applications such as Word, Excel, and PowerPoint
Strong interpersonal, communication, and problem-solving skills
Ability to maintain confidentiality and handle sensitive information professionally
What's in it for me?
Opportunity to work in a supportive and dynamic healthcare environment
Engage in meaningful work that impacts members' health and well-being
Potential for career growth within a reputable organization
Supportive team culture emphasizing diversity and inclusion
Work schedule that promotes work-life balance
Upon completion of waiting period, associates are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Supplemental Life Insurance
Short Term Disability Insurance
401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
