A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Alumni Association of the University of Michigan is seeking a Business Systems Analyst with Project Management experience to support the implementation of our digital transformation projects and help deliver future technology-centric, business-driven goals. This role will serve as both a business analysis lead and a project delivery partner, helping translate business needs into clear requirements while also managing project implementation activities.
The ideal candidate has experience supporting technology projects, facilitating cross-functional collaboration, documenting business and technical requirements, and helping teams move from concept to successful delivery. Exposure to Salesforce technologies and/or related ecosystem platforms is preferred.
In addition to the responsibilities and qualifications listed below, and most importantly, candidates must share and hold to the highest regard the same values that are uniquely inherent to the Alumni Association:
ALL IN
Believe in our mission
Be trustworthy and loyal to the Alumni Association and each other
Be passionate about what we're doing and be proud to be a part of it
Be an employee who goes above and beyond the call of duty
SERVING HEART
Be open and willing to listen to others and help in whatever way possible
You're dedicated to selflessly following the Platinum Rule: treat others the way they want to be treated
SOLUTION SEEKER
You're a creative problem solver
You're never satisfied with the status quo
You find a way to say yes
You embrace new ideas and approaches from different perspectives
You're collaborative, flexible and adaptive
- Partner with stakeholders across the organization to understand business goals, operational needs, challenges, opportunities, and success criteria
- Facilitate discovery sessions, stakeholder interviews, workshops, and process-mapping
- Translate business needs into clear documentation, including business requirements, functional requirements, user stories, acceptance criteria, process flows, data mappings, and success metrics
- Analyze business processes, challenge the existing status quo, and recommend improvements that increase efficiency, consistency, scalability, data quality, and user experience
- Serve as a liaison between business users, internal technology team members, vendors, consultants, and implementation partners
- Manage and/or support the delivery of technology initiatives, system enhancements, platform implementations, and cross-functional projects
- Develop and maintain project plans, timelines, milestones, status reports, risks, and dependencies
- Schedule and facilitate project meetings, working sessions, sprint planning, backlog reviews, demos, and decision-making processes
- Track progress against scope, schedule, budget, resources, and business objectives
- Identify and escalate risks, blockers, scope changes, and competing priorities
- Support project governance by maintaining clear documentation, decisions, approval processes, and stakeholder alignment
- Help ensure projects are delivered with appropriate planning, communication, testing, training, adoption, and post-launch support.
- Apply Agile, hybrid, or traditional project management practices as appropriate based on project needs and business goals
- Develop and manage test plans, test cases, acceptance criteria, defect logs, and user acceptance testing activities
- Help prepare training materials, user guides, process documentation, release notes, and adoption resources
- Support communication plans for system changes, releases, new functionality, and process updates
