About Us
Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and help us continue to expand nationwide. We are committed to team development and customer satisfaction, ensuring every customer receives nothing less than a 5-star experience. Join us and be part of our exciting journey!
About the Role
As a Service Coordinator, you will manage the full lifecycle of service requests-from initial review through resolution. You'll verify job details, coordinate scheduling, support field teams, and keep customers informed every step of the way.
This role requires strong organization, clear communication, and the ability to manage multiple active service files while maintaining accuracy and urgency.
Key Responsibilities
Review service requests and determine next steps based on job details and documentation
Verify and maintain accurate job information, records, and supporting files
Coordinate and schedule service visits, inspections, and follow-ups
Communicate with customers throughout the service process
Monitor service progress and day-of-service activity through completion
Resolve service issues with installers, vendors, and internal teams
Manage follow-ups such as additional visits, materials, and inspections
What We're Looking For
Strong customer service or customer-facing experience
Excellent communication and problem-solving skills
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Comfortable handling customer concerns and resolving issues
Experience in scheduling, coordination, or administrative support preferred
Experience in home improvement, flooring, or service industries is a plus
What We Offer
Hourly pay range: $20-$23
PTO including paid holidays
401(K) plan
Medical, Dental, and Vision Insurance
Life Insurance
Career Advancement Opportunities
