Job Details

Arranges for the efficient and orderly registration of individuals who have hospital based outpatient testing or procedures, individuals requiring emergency services and those requiring inpatient admissions. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for registration into computer database. Distributes appropriate information to ancillary departments. Assists Billing, Medical Records, and other departments on an as needed basis for specified projects.

Essential functions include but are not limited to:

• Responsible for registering patients for scheduled & unscheduled outpatient tests and procedures and verifying insurance eligibility.
• Responsible for interviewing patients or their representative, where registration is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for obtaining signatures on Conditions of Admission and initiating the advance directive process when applicable. Communicates with Nursing Services when no advance directive is available.
• Provides information to the patient/representative about billing, complaint process, patient rights, HIPAA and visiting hours. Distributes hospital specific literature.
• Responsible for requesting that a patient’s valuables are taken home by a family member if possible or securing them in the safe if taking them home is not possible.
• Communicates appropriately and clearly to supervisor, nurses, coworkers and physicians.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Refers patient to the Billers when financial arrangements need to be made.
• Responsible, when previous arrangements have been made, to collect such payments, record payment and forward to the Business Office staff.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patient health information and patients’ records.
• Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• Maintains a good working relationship both within the department and with other departments.
• Ensures that documentation meets current standards and policies. Notifies supervisor when it does not meet standards & policies.
• Answers the telephone in a polite manner and communicates information to the appropriate department/staff member.
• Manages and operates equipment safely and correctly.
• Checks and stocks supplies as needed.