Field Service Technician I- Stellantis Sterling Heights SSP- Detroit, MI
Status: Non-Exempt (hourly)
Department: Field Service
Position Summary
The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location.This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location.This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
Core Duties and Responsibilities
Maintenance and service of fuel cells at customer sites.
Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Providing emergency support service to customers as required.
Purchasing tools, equipment, and parts for customer service and support as required.
May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
Exhibiting and enforcing safety procedures in the field or customer sites.
Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
Represent Plug Power in a professional manner at all times and in all interactions
Perform other duties as assigned.
Education and Experience
Minimum high school diploma or equivalent with technical electrical coursework
Three (3) or more years of direct experience in mechanical and electrical troubleshooting
Formal training and education may be also considered in lieu of direct experience
Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
Must be able to lift 50 pounds on regular basis unassisted
Knowledge of lift truck operation and applications is highly preferred
General mechanical aptitude is required
Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
Excellent verbal and written communication skills
Creativity in solving technical problems
Ability to work independently
Uncompromising dedication to quality
Exceptional time management skills with the ability to handle multiple tasks
Punctual and reliable
Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug Power
Step 1 Requirements
Technical Requirements
All necessary onboarding/customer site training iscomplete (outlined on LMS training site)
Create work orders, order parts, properly close-outwork orders (OJT)
Effectively utilizes email, text alerts, expense system,service portal, and other required systems (OJT)
Understands and can demonstrate use of multimeter(OJT)
Sends accurate daily BOD and EOD reports (OJT)
Appropriately escalates to tech support andmanagement when needed (OJT)
Understands and can demonstrate how to clearalarms for H2 pad and dispenser (OJT)
Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)
Perform H2 pad and dispenser inspections (OJT)
Non-Technical Requirements
Shows a willingness to grow and learn; is accepting oftraining and coaching
Employee consistently demonstrates punctuality and reliability
Consistently displays a positive and cooperative attitude
Team player who treats others with courtesy andrespect at all times
Strong communication skills including verbal andwritten abilities
Customer service skills, representing PLUG in aprofessional manner at all times
Honesty and integrity in all facets of work
Role models safe work habits and consistently adheres to all safety standards in performance of jo duties
Demonstrates adherence to all Field Serviceprocesses and procedures
Step 2 Requirements
Technical Requirements
How to check floating and isolated grounds (OJT)
Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
Ability to replace a stack on various GenDrive models(OJT)
LOTO Hands On (OJT)
Understands and can demonstrate how to receive / ship batteries and parts (OJT)
Ability to remove and replace fueling nozzle (OJT)
Understands and can demonstrate how to hook upand use HPTT (OJT)
Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)
Capable to reset H2 gas compressor... For full info follow application link.
"Plug Power Inc. prides itself on being an Equal Employment Opportunity (EEO) Employer. Neither the Company, nor any of its representatives, will discriminate against an applicant for employment or an employee because of race, creed, color, religion, sex, sexual
orientation, gender identity, transgender status, national origin, ancestry, age, physical or mental disability, genetic information, predisposition or carrier status, marital or familial status, domestic violence victim status, military or veteran status, known relationship or association with any member of a protected class, or any other characteristic protected under applicable law. "
