Description
Title: Systems Engineer
Location: Remote - US
Compensation: $95,000
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: https://www.psiexams.com/
About the Role
The Systems Engineer is responsible for the implementation, administration, and day-to-day operation of enterprise cloud services, with a primary focus on FedRAMP/GovRAMP-regulated environments.
This role supports the ongoing operation of secure, compliant, and scalable platforms across AWS and Azure, ensuring systems are properly maintained, monitored, and aligned with federal regulatory and audit requirements. The engineer executes operational tasks, supports compliance activities, and ensures the stability and performance of the PSIGov environment.
The role partners closely with senior engineers, security, DevOps, and compliance teams to support a resilient and compliant federal platform.
Role Responsibilities
Federal Platform Operations & Support
Support the operation and maintenance of cloud infrastructure and services within FedRAMP/GovRAMP boundaries.
Assist in onboarding new federal clients and systems into the platform following established standards and processes.
Execute operational tasks to ensure systems remain stable, secure, and compliant.
Compliance & Regulatory Execution
Support implementation and maintenance of NIST 800-53 controls within regulated environments.
Execute Continuous Monitoring (ConMon) activities, including evidence collection and remediation tracking.
Ensure operational activities align with FedRAMP/GovRAMP requirements and audit expectations.
Operational Excellence (Run + Reliability)
Perform day-to-day administration of cloud infrastructure, ensuring availability, performance, and security.
Respond to incidents, troubleshoot issues, and support resolution of infrastructure and platform problems.
Identify and escalate risks or issues that may impact system availability or compliance posture.
Identity, Security, and Platform Governance
Administer Active Directory and identity management systems, including user provisioning, onboarding, and access changes.
Execute IAM processes, ensuring adherence to least privilege and access control requirements.
Support enforcement of security policies, patching, and system hardening activities.
Infrastructure & Core Services
Support core services including compute, networking, storage, DNS, and domain services.
Assist in maintaining enterprise services such as email integration, certificates, and domain infrastructure.
Follow established procedures for maintaining system reliability and compliance.
Systems Workflow Administration
Manage and support Ivanti and ServiceNow workflows, including ticket resolution and process execution.
Perform system patching, updates, and routine maintenance across the environment.
Ensure system configuration and operational tasks are completed accurately and consistently
Collaboration & Execution
Work closely with senior engineers to execute platform improvements and operational changes.
Maintain accurate documentation of system configurations, processes, and procedures.
Provide clear updates on work progress and escalate issues as needed.
Knowledge, Skills and Experience Requirements
Core Requirements
Must be a US Citizen.
Must be able to pass government background investigations.
3+ years of experience in systems engineering, systems administration, or cloud operations roles.
Experience supporting production environments with operational and administrative responsibilities.
Experience supporting FedRAMP, GovRAMP, or similarly regulated environments.
Strong background in AWS and Azure management.
Technical Expertise
Working knowledge of:
Windows and Linux operating systems
Networking fundamentals (IP addressing, subnets, routing)
Core services (DNS, Active Directory, basic GPO management)
Experience with:
Active Directory administration and user management
IT service management tools (ServiceNow, Ivanti, JSM)
Endpoint or systems management tools (Ivanti, Absolute)
Basic scripting or automation (PowerShell or similar)
Security & Compliance
Experience implementing and operating NIST 800-53 controls in production environments.
Familiarity with FedRAMP Continuous Monitoring (ConMon) processes.
Conduct vulnerability management and remediation workflows.
Implement CIS Hardening Standards and/or DISA STIGs.
Modern Engineering Practices
Benefits & Culture
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
401k/Pension/Retirement Plan - with country specific employer %
Enhanced PTO/Annual Leave
Medical insurance - country specific
Dental, Vision, Life and Short Term Disability for US
Flexible Spending Accounts - for the US
Medical Cashback plan covering vision, dental and income protection for UK
Employee Assistance Programme
Commitment and understanding of work/life balance
Dedicated DE&I group that drive core people initiatives
A culture of embracing wellness, including regular global initiatives
Access to supportive and professional mechanisms to help you plan for your future
Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
