Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Job Title: Patient Support Specialist x4 Location: REMOTE - PST Remote Flexibility: Yes Contract Term: 6 months to start with possibility to extend Job Description Preferred qualifications: * Bachelor's degree is strongly preferred. * Rare, ultra-rare, or genetic disease experience * Experience in private payer, Medicare Part D and Medicaid structure, systems, and reimbursement processes * Time zone requirements: PST/CST * Continuous improvement, problem solving and managing multiple priorities * Ability to proficiently use Microsoft Excel, Outlook, and Word * Possess excellent oral and written communication skills Responsibilities: * Apply program business rules and work instructions to ensure a consistent and sustainable service experience for patients. * Collaborate with the Patient Support Manager team to maintain a comprehensive understanding of the access process, healthcare systems, insurance plans, payer trends, and patient and financial assistance programs. * Maintain strict confidentiality of patient health information and ensure compliance with all relevant laws, regulations, and policies. * Contribute to the success of a best-in-class patient services program in alignment with the Commercial Vision and Mission. * Utilize CRM reporting tools and data analytics to make informed, strategic decisions, prioritize patient and customer needs, and support medication initiation and ongoing adherence. * Examples of day-to-day work include but are not limited to: * Support Specialty Pharmacy partners by inputting case review data for weekly calls * Track patient shipments and medication on hand in order to proactively offer refill support as needed * Send patients intentional, target outreach via contracted platforms to keep them informed of resources available to them * Support Patient Support Manager team with targeted outreach as needed throughout their patient journey, including support with Welcome Calls, Refill Reminders, etc Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you! Beacon Hill. Employing the Future™
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