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Dealer Performance Sales Operations Analyst
#2017576
Auburn Hills, Michigan, United States
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Job Description
The Dealer Performance Analyst is a specialist role responsible for owning one macro performance dimension across the entire dealer network - all Business Centers, all dealers, all nameplates. Each analyst develops deep diagnostic expertise within their assigned domain, maintaining the analytical frameworks, benchmarks, and intervention playbooks that drive the field team's work. The analyst's job is not to produce reports. It is to identify what is actually happening within their performance dimension, isolate the dealer-controllable signal from market and product noise, surface the patterns and priorities that matter, and translate those into recommendations the Field Intervention team can act on. Four analysts are deployed, each owning one of the following domains: Marketing Effectiveness, Customer Experience, Inventory & Operational Discipline, and Sales Operations & Retail Process.
KEY RESPONSIBILITIES
Each analyst shares the following core responsibilities:
Maintain the diagnostic framework and performance benchmarks for the assigned domain across all dealers, all BCs, and all nameplates - updated on defined cadence
Identify performance outliers, emerging patterns, and highest-priority intervention opportunities within the domain - distinguishing dealer-controllable signals from market, product, and competitive environment factors
Produce prioritized dealer-level recommendations with sufficient analytical context that the Field Intervention team can act without re-diagnosing from scratch
Build and iterate intervention playbooks for the domain - translating diagnostic findings into structured action guidance for Field Coaches and ASMs
Provide analytical support for dealer-specific case review when the Field Intervention team requires deeper diagnostic context on a specific dealer
Coordinate with peer analysts on cross-dimension patterns - where multiple performance dimensions are contributing to the same dealer's underperformance
Feed domain-level network patterns back to the Analytics Lead for incorporation into program-level strategy and SLT reporting
Domain Specializations - one analyst per domain:
Sales Operations Analyst
Owns retail process and F&I performance across the dealer network - evaluating close rates, lead response, F&I penetration, and GPU at the dealer level. This analyst is responsible for the two highest-impact dealer-controllable dimensions in the framework and is the primary analytical support for intervention prioritization in the initial stages of the Dealer Performance Analysis.
Location(s)
1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States
Requirements
Basic Qualifications:
Bachelor's Degree Required
Minimum 5 years in commercial analytics, dealer performance analytics, automotive data analysis, or related field
Strong analytical capability - comfortable with segmentation, benchmarking, outlier detection, and root cause analysis across large dealer datasets
Experience with automotive dealer performance data sources relevant to the assigned domain - iExam, DealerSocket, CDK, mystery shop platforms, CSI/SSI/NPS data, inventory management systems, or T3 marketing platforms
Ability to translate analytical findings into clear, prioritized recommendations for non-analytical audiences - field coaches and ASMs
Intellectual discipline to distinguish what the data shows from what it means - avoiding the tendency to treat correlation as causation or surface symptoms as root causes
Organized and delivery-focused - this role produces outputs on a defined cadence that field execution depends on
Employment Type
Full-time
Stellantis
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Additional Job Posting Information
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much... For full info follow application link.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
