Overview
The Laboratory Services Manager leads the day-to-day operations of a microbiological and/or chemical laboratory at a single site. This role ensures the accuracy, compliance, and quality of testing services delivered to a local customer base. The Manager is fully accountable for quality, customer satisfaction, people leadership, financial performance, and workflow management within the lab.
Operating with a strong general manager mindset, this leader balances scientific rigor with business acumen and brings an entrepreneurial approach to site leadership. The Laboratory Services Manager takes full ownership of site performance, including P&L management, team development, resource optimization, customer engagement, quality and safety, innovation, and continuous improvement.
This role champions our purpose, mission, and values by fostering a high-performing, accountable, and customer-focused culture.Responsibilities
Quality Excellence
Promote a culture where quality is embedded in every action
Ensure adherence to SOPs, regulatory standards, and accuracy requirements
Drive continuous improvement and proactive coaching across the team
Customer Focus
Deliver timely, high-quality results that build trust and long-term partnerships
Meet and exceed customer expectations to enhance reputation and grow business opportunities
People Leadership
Foster a safe, inclusive, and engaging work environment
Support, coach, and develop team members to achieve their full potential
Maintain strong visibility and accessibility to the team
Financial Performance
Manage lab budgets and drive profitable growth
Oversee labor, inventory, courier services, and overall resource optimization
Ensure efficient and sustainable operations
Innovation & Continuous Improvement
Lead a culture of problem-solving and learning from defects
Encourage new ideas to improve service, quality, and operational efficiencyQualifications & Competencies
Strategic Leadership
Ability to think beyond daily operations and align decisions with broader organizational goals
Anticipate future needs and position the lab for growth and adaptability
Promote experimentation, learning, and continuous improvement
Quality & Compliance Expertise
Strong understanding of quality systems and regulatory requirements
Sound judgment to identify and mitigate risks
Customer Orientation
Proven ability to build relationships and consistently deliver on commitments
Responsive, adaptable, and professional in addressing customer needs
Team Development
Skilled in creating an inclusive and empowering workplace
Experience mentoring leaders and preparing teams for future growth
Operational & Financial Acumen
Ability to interpret and apply financial and performance metrics
Strong decision-making skills with the ability to simplify complexity and set clear direction
Food Safety Net Services is an Equal Opportunity/Affirmative Action Employer including Women, Minorities, Protected Veterans, and Individuals with Disabilities.
