Description
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract-to-permanent opportunity is ideal for someone who enjoys speaking with customers, gathering information accurately, and delivering a positive service experience in a call center setting. The role supports inbound and outbound phone interactions, order processing, and survey-related outreach, with a self-schedule at least 32 hours a week within these shifts: Monday through Friday 12:00 PM - 8:00 PM and Saturday 11:00 AM - 7:00 PM
Responsibilities:
Handle a high volume of incoming calls while providing courteous, efficient assistance to customers and participants.
Place outbound calls as needed to collect responses, share information, or complete service-related follow-up activities.
Enter orders and customer details into internal systems with strong attention to accuracy and completeness.
Conduct polling or survey conversations in a thorough and accurate manner, clearly documenting responses and outcomes.
Resolve routine customer concerns by listening carefully, answering questions, and escalating more complex issues when appropriate.
Maintain reliable attendance and self-select shifts that meet the required weekly schedule commitment.
Update call records and account notes promptly after each interaction to support clear documentation and continuity of service.
Requirements - Ability to work at least 32 hours per week, with availability for a 32 to 40 hour schedule.
Comfortable working in a call center environment with frequent inbound and outbound phone communication.
Strong verbal communication skills and a detail-oriented, customer-focused approach.
Basic data entry and order processing abilities with good accuracy and attention to detail.
Ability to manage multiple tasks efficiently while navigating conversations and system updates.
No prior experience is required; training can be provided for motivated candidates.
Must be dependable, organized, and able to follow scheduling expectations. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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