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CMDB Product Owner (ServiceNow)
#2014872
Auburn Hills, Michigan, United States
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Job Description
Job Description:
We are seeking an experienced CMDB Product Owner (ServiceNow) to lead the strategy, governance, and health of our Configuration Management Database (CMDB). The ideal candidate will have a minimum of 5 years of relevant experience and will be responsible for ensuring the accuracy, completeness, and reliability of the CMDB. This role requires a strategic thinker with strong leadership skills and a deep understanding of ServiceNow and IT Service Management (ITSM) best practices.
Key Responsibilities:
Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM processes.
Establish and enforce CMDB governance policies and procedures.
Monitor and maintain the health of the CMDB, ensuring data accuracy, completeness, and reliability.
Collaborate with IT and business stakeholders to define and document CMDB requirements.
Lead CMDB audits and reconciliation activities to identify and resolve discrepancies.
Provide guidance and training to CMDB users and stakeholders.
Stay current with industry trends and best practices related to CMDB and ITSM.
Manage CMDB-related projects and initiatives, ensuring timely delivery and quality outcomes.
Develop and maintain CMDB dashboards and reports to provide visibility into CMDB health and performance.
This role is based in Auburn Hills, MI and is required to be on-site in our HQ building 5 days per week.
Location(s)
1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States
Requirements
Qualifications:
Minimum of 5 years' experience in managing a CMDB / CMS, alongside proven experience defining strategy and success metrics.
Strong knowledge of ServiceNow platform and CMDB module.
Proven experience in developing and implementing CMDB strategies and governance frameworks.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership and project management abilities.
Effective communication and interpersonal skills.
Ability to work independently and collaboratively in a global team environment.
NICE TO HAVE: Relevant certifications (e.g., ServiceNow Certified Implementation Specialist, ITIL).
NICE TO HAVE; Experience / certification with ServiceNow Discovery and Service Mapping would be a plus
Employment Type
Full-time
Stellantis
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Additional Job Posting Information
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
