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Mopar eCommerce Lead Product Designer & Experience Architect, Vehicle Customizer
#2015832
Auburn Hills, Michigan, United States
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Job Description
As the Lead Product Designer & Experience Architect - Vehicle Customizer, you will design, prototype, and build the nextgeneration customerfacing Mopar Vehicle Customizer on store.Mopar.com. This tool will allow customers to:
Build & price accessories
Explore service parts
Interact with 360 interior and exterior visualizations across Stellantis brands
You will own the complete design, user experience, interaction model, and frontend product architecture, ensuring the tool operates seamlessly within the Adobe Experience Cloud ecosystem-including Adobe Experience Platform (AEP), Adobe Analytics, Adobe Experience Manager (AEM), and Adobe Experience Platform Web SDK.
Adobe Experience Platform enables centralized customer data, realtime journey insights, crosschannel personalization, and unified content delivery-critical to designing rich, personalized digital experiences.
This role is directly tied to delivering Mopar's revenue target by optimizing the customer journey, increasing attach rate, improving conversion, and elevating overall digital experience quality.
Key Responsibilities:
Experience Design & Architecture
Design the full endtoend customer experience for the Mopar Vehicle Customizer, spanning discovery configuration pricing addtocart checkout.
Create highfidelity UI/UX prototypes, interaction flows, motion/3D interaction models, and accessibilitycompliant designs (WCAG 2.2 AA).
Architect how the customizer integrates with Adobe Experience Cloud, leveraging tools such as:
Adobe Experience Platform (centralized, standardized realtime customer data)
Adobe Experience Manager for content components and asset delivery
Adobe Analytics for experience measurement and funnel optimization
Adobe Experience Platform Web SDK for unified customer event collection and personalization rules
Partner with engineering to ensure the design system, UI components, and 3D interactions are implemented with visual accuracy and performance.
3D/360 Visualization Leadership
Define UX principles for 3D/AR product interaction, interior/exterior rotation, zoom, lighting, part placement, and contextual overlays.
Oversee the 3D asset pipeline (modeling, texture fidelity, optimization, LOD management) and collaborate with vendors and internal teams.
Benchmark industryleading customizers (HarleyDavidson, Polaris Slingshot) to deliver bestinclass experiences.
Product Creation & Execution
Transform customer needs, market insights, and brand direction into intuitive, immersive design solutions.
Lead discovery, ideation, usability testing, and iterative design cycles.
Build design specifications for engineering teams, ensuring feasibility and platform alignment.
Ensure robust integration with data sources such as PIM/MDM (fitment rules, ACES/PIES), pricing, inventory, CRM, and checkout flows.
Analytics, Optimization & Personalization
Collaborate with analytics teams to establish KPIs, tracking plans, and behavioral event schemas using Adobe Analytics and Customer Journey Analytics.
Leverage Adobe Experience Cloud capabilities for personalization, content targeting, and userlevel experience variation.
Use customer insights, funnel data, and A/B testing to continuously improve engagement, conversion, and experience quality.
CrossFunctional Leadership
Collaborate with Brand, Mopar Parts, Dealership, Engineering, ICT, and eCommerce leadership teams.
Manage design vendors, 3D visualization partners, and DAM/CDN contributors.
Maintain design governance across all Stellantis brand guidelines.
Location(s)
1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States
Requirements
Basic Qualifications
Bachelors Degree in Design, Creative Arts or related field
Minimum of 8 years of experience in digital product design, UX architecture, or interaction design with customerfacing web applications
Proven expertise designing interactive 3D/AR or 360 visualization experiences
Experience collaborating closely with engineering to deliver highperformance, mobilefirst UI
Excellent communication, storytelling, visual design clarity, and crossteam influence
Preferred Qualifications
Knowledge of automotive fitment logic (ACES/PIES), accessory/service parts, or configurator systems preferred
Strong familiarity with Adobe Experience Cloud, including:
AEP for unified data and realtime profiles (used to deliver personalized experiences)
Adobe Analytics for crosschannel measurement
AEM for content delivery and components
Adobe Experience Platform Tags for data collection and personalization orchestration
Employment Type
Full-time
Stellantis
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Additional Job Posting Information
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings... For full info follow application link.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
