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Global Technology and End User Services Executive Technical Support
#2015150
Auburn Hills, Michigan, United States
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Job Description
The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met.
Key Responsibilities:
Ensure that SVP, IEC members and their admins receive quality technical support.
Facilitate their experience by maintaining open communication channels between IT teams and users.
Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, ...]
Main Activities:
Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant.
Provide technical assistance (network, audio video, ...) guidance to support major events lead by business area.
Train end users on the effective use of software and IT systems.
Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally.
Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
Availability: Ensure a rotating 7/7-day permanence with the local team.
The Executive Support collaborate with:
SVP, IEC members and their admins
IT teams (CISO, Network, Digital Events, MS 365...).
Admins network
Communication Team
Head of locations
HR team
Location(s)
1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States
Requirements
Basic Qualifications:
Bachelor's degree in information technology, computer science, engineering, or related field
5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks
Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
Excellent composed and verbal communication skills
Strong Leadership, decision-making and organizational skills
Attention to detail and multi-tasking skills
Fluent in English
Employment Type
Full-time
Stellantis
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Additional Job Posting Information
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
