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Dealer Monitoring Project Manager
#2017064
Auburn Hills, Michigan, United States
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Job Description
Position Overview:
The Dealer Monitoring Project Manager is a critical position within the quality organization. This role is responsible for coordinating quality improvement initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Audit, TSO, Finance, etc.) as well as 3rd Party Vendors. The role will help improve transparency and accountability of dealer claim submissions through data analysis and strategic reviews.
This is a fast-paced environment providing rapid delivery for our business partners. You will be working in a highly collaborative environment that values speed and quality, with a strong desire to drive change and value.
Key Responsibilities:
Overall Project Manager to coordinate all actions, efforts, and initiatives to monitor dealer warranty behavior. Daily meetings with the different stakeholders to follow up on progress and impact of their respective processes
Collaboration and team building across multiple departments to achieve objective of encouraging positive dealer behavior regarding warranty claims
Identify process failures or opportunities to improve monitoring and ensure accurate repairs are being completed
Review existing data available and reports to identify needs, improvements and efficiencies
Candidate will be responsible for collecting data, trends, etc. that will be shared into governance committees and other organizational groups
This role will have the vision to drive change to the organization
The ideal candidate will excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledge
The role will require strong organizational and project management skills to facilitate project reporting and support inquiries. This individual will be accountable for sharing program metrics and collaborating with other departments to escalate issues quickly and effectively
As a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership
Location(s)
1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States
Requirements
Basic Qualifications:
Bachelor's degree in Business, Marketing, Engineering or similar discipline
10+ years of experience in Part Sales, Marketing, Operations, or Finance
Proven problem solving and analytics skills
Capability to review, understand and analyze data from a business analytics standpoint
Self-starter with ability to multi-task and take ownership of programs
Ability to work in a quickly evolving fast-paced environment
Excellent team building and facilitation skills
Excellent verbal and written communication skills
Experienced presenter and public speaker
Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience
Preferred Qualifications:
Advanced degree (Master's) in Business or Marketing
Experience in project/program management
Automotive/Dealership retail or aftermarket experience
Robust understanding of Dealership Operations
Employment Type
Full-time
Stellantis
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Additional Job Posting Information
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
