Customer Service Representative
On-Site | Plymouth, MI
Pay: $21/hour
Start Date: June 1, 2026 | Interviews ASAP
About the company
Leading Pharmacy Benefit Management (PBM) company dedicated to delivering innovative solutions that improve healthcare outcomes.
Position Overview
As a Customer Service Representative, you will be the front line of support for members, & providers. You'll play a vital role in delivering a positive customer experience by answering questions, resolving issues, and ensuring accurate information is provided in a fast-paced call center environment.
Schedule & Availability
Operating Hours: Monday-Sunday, 8-hour shift between 5:00 AM - 10:00 PM
Must be available to work any 8-hour shift within these hours
This is a fully on-site role
Shift bids occur Quarterly, must have open availability
What You'll Do
Respond to customer inquiries via phone, email, and chat professionally and efficiently
Provide accurate information regarding benefits, eligibility, and claim status
Handle 50-100 calls per day in a fast-paced call center setting
Resolve customer concerns with empathy, patience, and confidence
Accurately document all interactions and maintain detailed records
Collaborate with internal teams to resolve complex or escalated issues
Stay current on company policies, procedures, and product updates
What We're Looking For
Why Join?
Competitive hourly pay
Stable, reputable healthcare organization
Opportunity to make a real impact in people's lives
Supportive, team-driven work environment
Career growth potential within a leading Medical/Pharmacy company
Apply today - interviews are happening now!
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Plymouth,MI.
Application Deadline
This position is anticipated to close on May 6, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
