Welcome Center Specialist/ Real Estate Coordinator
Primary Function :
The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer's needs and conduct regular follow-up with customers to ensure agent satisfaction.
The ideal candidate will be based in the Eastern or Central Time Zone.
As part of our hiring process, all applicants will complete a HireVue assessment. This helps us learn more about your experience and is part of the consideration process for this role.
Major Duties and Responsibilities :
Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process
Conduct preliminary real estate needs assessment
Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect
Obtain consent to refer customer to Anywhere Real Estate affiliated companies
Ensure product referral placement is in compliance with client policy
Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent
Serve as a resource for the Cartus consultant and customer for agent/brokerage issues
Critical Dimensions :
Excellent verbal and written communication skills a must
Strong computer proficiency a must
Ability to navigate multiple systems with ease a must
Multi-tasking a must
Instant rapport building skills required
Interpersonal/influencing skills
Ability to overcome objections
Ability to prioritize workload
Attention to detail
Strong data integrity
Strong planning and organizing skills
Must be internally motivated and a self-starter
Teamwork
Qualifications:
Minimum 3 years customer service; (retail, financial services, or call center)
· High school diploma required; some college preferred
· Real estate knowledge preferred (home purchase, sale, or mortgage)
· Strong interpersonal, verbal, and written communication skills
· Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred.
· Strong attention to detail
· Planning and organization skills; ability to multi-task in a fast-paced environment
· Ability to relate to a customer in a professional and courteous manner
· Regular and consistent attendance/punctuality
· Embraces diversity and inclusion
We are proud to offer a comprehensive benefits package to our employees including:
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays , Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
Anywhere is a global franchisor of some of the most recognized brands in the real estate industry. Our Franchise Group delivers value to agents and brokers through powerful marketing, sales support systems, training, mentorship, and tools & technology that help to fuel their success in a competitive real estate environment.
Anywhere Real Estate Inc. (http://www.anywhere.re/) ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/) ,?Corcoran® (https://www.corcoran.com/) ,?ERA® (https://www.era.com/) , and?Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran
