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ICT Business Analyst - Fleet
#2016858
Auburn Hills, Michigan, United States
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Job Description
The ICT Business Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure that business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.
The analyst partners closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, datadriven solutions that support business growth and customer experience.
Key Responsibilities:
Business Requirements & Analysis
Gather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.
Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.
Define and document business rules
Support backlog refinement and prioritization in collaboration with Product Owners.
Stakeholder & CrossFunctional Collaboration
Act as the primary liaison between business stakeholders and ICT vendor teams.
Partner with Product Management, Operations, Finance and external vendors as needed.
Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.
Solution Design & Delivery Support
Support solution design by ensuring requirements align with existing platforms, integrations, and data models.
Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.
Assist with release readiness, documentation, and postlaunch support activities.
Data, Systems & Process Enablement
Support data management activities
Identify process gaps and improvement opportunities across business and system workflows.
Leverage reporting and analytics to validate requirements, measure outcomes, and support decisionmaking.
Continuous Improvement & Innovation
Contribute to business improvement initiatives, including automation, AI, and datadriven enhancements where applicable.
Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.
Location(s)
1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States
Requirements
Basic Qualifications:
Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
Minimum 5 years of working experience in IT Systems, with experience in Salesforce
Proven experience as a Business Analyst within ICT / ITdriven environments.
Strong requirements gathering, documentation, and stakeholder management skills.
Experience working with crossfunctional teams and agile or hybrid delivery models.
Excellent communication, analytical, and problemsolving abilities.
Preferred Qualifications:
Experience in Aftersales and /or Fleet
Employment Type
Full-time
Stellantis
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Additional Job Posting Information
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
