| Position Title: | Desktop Support Technician 3 | |
| Location: | Big Rapids (Main Campus) | |
| Department: | 54200 - IT Solution Center | |
| Advertised Salary: | $26.00 per hour; hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement | |
Benefits:
| Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position. Clerical Tech Association (CTA) | |
| FLSA: | Non-Exempt | |
| Temporary/Continuing: | Continuing | |
| Part-Time/Full-Time: | Full-Time | |
| Union Group: | Clerical-Technical Association (MEA-NEA) | |
| Term of Position: | 12 Month | |
| At Will/Just Cause: | Just Cause | |
| Summary of Position: | Provide computer support services for assigned area(s) within the University community on campus and statewide | |
| Position Type: | Staff | |
| Required Education: | Associate’s Degree in a computer related field or two years of completed college coursework in a computer related field.
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| Required Work Experience: | Ten years of work experience in a computer and audio/video related support position.
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| Required Licenses and Certifications: | Valid driver’s license and good driving record.
Active Comptia A+ Certification.
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| Physical Demands: | - Office Environment
- Bending
- Carrying
- Inclement Weather
- Moving
- Reaching
- Sitting
- Twisting
- Balancing
- Climbing
- Driving
- Heights
- Lifting
- Pulling/Pushing
- Repetitive movement
- Standing
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| Additional Education/Experiences to be Considered: | Bachelor Degree in a computer related field. Experience in a higher education setting. Additional industry related certifications
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| Essential Duties/Responsibilities: | *Manage computer lab and classroom spaces including start of semester classroom readiness, computer set-up, software and hardware upgrades, re-imaging, and maintenance.
*Facilitate and assist in supporting the computer needs of university faculty, staff, and students, including various hardware and software problems.
*Install Microsoft Windows, Apple MacOS, and other supported operating systems.
*Load standard and unique software.
*Test and evaluate various software applications and resolve workstation conflicts.
*Research, recommend, and assist in obtaining quotes for upgrading or replacing any computer related equipment/devices, or implementing new technologies.
*Prepare appropriate documentation for ordering materials and monitor progress of order from submission to deployment.
*Assist in strategic planning for the implementation of new technologies.
*Coordinate end-user software planning and procurement of all computer-related hardware and software, while promoting good licensing practice and educating end-users of software piracy laws.
*Strengthen communication within ITS by developing, editing, collaborating, and documenting computer usage and planning.
*Train users in the operation and minor adjustment of audiovisual electronic equipment and systems.
*Participate in the asset lifecycle management of hardware and software in partnership with IT’s Automation and Continuity Team.
*Help maintain an accurate asset management system.
*Provide distance learning support and troubleshooting for microphones, audio/visual control systems, audio/visual equipment, document cameras, and software.
*Support audiovisual electronic equipment and systems, tools, and fixtures.
*Assist in the administration of the university’s enterprise level applications.
*Assist with creating and maintaining Knowledge Management Articles.
*Reports directly to immediate supervisor as assigned.
*Responsible for maintaining the confidentiality of designated information.
*Travel to the State-wide locations as needed.
*Provide Remote Support for End Users.
*Document work and solutions into a ticketing system.
*Follow and remain familiar with the internal processes for the university.
*Operates university motor or personal vehicles safely while carrying out job responsibilities.
*Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
*Support, promote, and develop university student enroll
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