About Us
Sparks is a leading global brand experience agency, specializing in the design and execution of award-winning experiences that forge deep connections between brands and audiences. Recognized by Adweek as Experiential Agency of the Year, we bring a unique blend of strategic insight and execution excellence to every brand activation, corporate event, trade show exhibit, and immersive experience. Our commitment to creativity, innovation, and flawless execution drives us to craft impactful experiential marketing solutions that deepen relationships, inspire action, and build trust-all around the world.
Summary
The Event Operations Coordinator plays a critical role in supporting the Centralized Resourcing function and broader Operations team. This position is responsible for coordinating staffing workflows, supporting resource planning across both FTE and FlexForce talent, and ensuring alignment between project teams and operations.
This role sits at the center of a fast-paced, high-volume environment, requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. The Coordinator will help drive consistency across resourcing processes, support system workflows (including SparksBRIDGE), and improve communication across teams to ensure efficient and scalable operations. This position is eligible to work a hybrid schedule in office based out of Detroit, MI or Philadelphia, PA.
Essential Duties & Responsibilities
Resourcing & Staffing Coordination
Support end-to-end resourcing workflows across multiple programs, including role identification, staffing alignment, and tracking of assignments across both FTE and FlexForce resources
Coordinate staffing outreach and communication, ensuring clarity, timeliness, and alignment with project needs
Maintain accurate and up-to-date resourcing data across systems (SparksBRIDGE, Airtable, Procim, SalesForce, NetSuite, etc.), ensuring visibility into staffing status and progress
Partner closely with Resourcing Managers, Operations leaders, and Project Teams to align on staffing priorities, timelines, and changes
Process & Operational Excellence
Support the development, implementation, and refinement of resourcing SOPs and workflows to drive consistency and scalability across teams
Identify gaps in current processes and proactively recommend improvements, ensuring alignment with broader organizational standards
Help standardize communication and workflow expectations between Operations and Project Teams to reduce inefficiencies and rework
Assist in tracking and managing workflow status updates across both FTE and FlexForce staffing models
Support FlexForce onboarding, contracting, and compliance processes, ensuring all documentation and requirements are met
Coordinate with external vendors and platforms (Worksuite, Atrium, etc.) to manage contractor engagement and data accuracy
Assist with invoice tracking, expense management, and reconciliation related to staffing resources
Communication & Collaboration
Serve as a key point of coordination between Operations, Project Teams, HR, and external partners
Ensure clear, consistent communication across all stakeholders, particularly during high-volume or rapidly changing program needs
Support leadership visibility into resourcing progress, risks, and gaps
Administrative & Team Support
Provide general administrative support to the Operations department, including but not limited to documentation, note-taking, scheduling, system updates, signature support, NDAs, meeting logistics, etc.
Maintain team calendars and support resource scheduling to ensure optimal coverage
Provide department coverage during "Out of Office" periods to ensure continuity of Operation
Education & Experience
Bachelor's degree or equivalent experience
Background in Events, Operations, HR, or similar capacity, 1+ years experience
Excellent computer skills: comfortable with Google Suite, Microsoft Office, and Apple applications, Airtable, Slack, collaborative team, and resourcing project software, etc.
Strong attention to detail, a positive attitude, and a team player
Ability to operate within a fast-paced environment
Excellent written, verbal, and interpersonal communication skills
Time management and multi-task skills
Travel Requirements
Travel up to 25%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity Commitment
At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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