Job Title: Epic Inpatient ClinDoc & Orders Analyst
Overview / Summary
The Epic Inpatient ClinDoc & Orders Analyst is responsible for the design, build, configuration, optimization, and support of Epic's Inpatient Clinical Documentation and Orders modules and related clinical workflows. This role requires deep expertise in Epic ClinDoc and Orders, along with a strong understanding of clinical workflows and integration points across nursing, provider, and ancillary documentation. The Analyst serves as a subject matter expert (SME) within an AMS delivery model, partnering with client stakeholders to optimize workflows, ensure system stability, and support strategic system enhancements.
Key Responsibilities
Lead design, configuration, and maintenance of Epic ClinDoc and Orders, including flowsheets, SmartForms, SmartLinks, SmartTexts, NoteWriter templates, order sets, preference lists, and decision support rules
Develop and optimize documentation tools to enhance clinical efficiency and meet compliance, quality, and regulatory requirements
Collaborate with clinicians, nurse informaticists, and operational leaders to align system design with standardized workflows and evidence-based practices
Participate in system upgrades, releases, and testing cycles; evaluate new Epic functionality for adoption
Document configuration details, test scripts, and design specifications per AMS governance standards
Provide advanced AMS support including issue triage, root cause analysis, and configuration adjustments
Ensure stability, accuracy, and reliability of ClinDoc and Orders functionality across environments
Manage incident and request queues in alignment with SLAs, documenting all work in service management systems
Perform periodic audits of documentation tools and templates for standardization and performance
Support upgrade readiness, regression testing, and environment validation
Serve as SME for Epic ClinDoc and Orders, advising on system functionality, limitations, and best-practice workflow design
Provide insight into Epic documentation tools, integration points, and product roadmap
Collaborate with client leadership to identify workflow improvement and clinical transformation opportunities
Support RFP responses, new client onboarding, and business development efforts
Recommend scalable, evidence-based configuration strategies for optimization initiatives
Collaborate with AMS Leads, Project Managers, and other application analysts to deliver coordinated services
Participate in governance and review meetings, providing visibility into system health and enhancements
Mentor junior analysts and contribute to knowledge transfer and best practices documentation
Contribute to internal knowledge repositories, templates, and toolkits
Required Qualifications
Bachelor's degree in Nursing, Health Information Systems, Computer Science, or related field (or equivalent experience)
Minimum 5+ years of Epic Inpatient ClinDoc and/or Orders experience in design, build, configuration, and support
Active Epic Inpatient ClinDoc and Orders certification required
Deep understanding of Epic ClinDoc and Orders workflows, dependencies, and integration points
Experience building flowsheets, SmartForms, SmartTexts, SmartLinks, and documentation templates
Strong knowledge of inpatient clinical workflows, including nursing, provider, and ancillary documentation
Experience supporting Epic upgrades, optimization projects, and cross-module integration testing
Excellent analytical, communication, and problem-solving skills
Ability to manage multiple clients, competing priorities, and deadlines in a consulting environment
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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