Back
Product Training Manager
#2016751
Auburn Hills, Michigan, United States
Apply
X Facebook LinkedIn Email Copy
Job Description
Overall responsibilities:
Supervise the curriculum management and implementation/deployment of courseware within our Learning Management System (LMS) for Product training within the U.S. CDJRFA dealer network (28,000+ retail automotive students)
Collaborate with the Creative design team on the development of course materials, including Meeting Leaders Guides, Participant Reference Guides, web scripts, supporting resources and PowerPoint/audio/video/media support for product-based courses
Assist in the review of Product training materials as a Subject Matter Expert (SME) and include trainers, as needed, to ensure course relevance and accuracy
Manage and plan for product curriculum updates, evolution and modifications throughout the year to ensure curricula relevance and correlation to learner requirements
Create, manage, measure and maintain the Sales and Product Training certification requirements for Sales Professionals, Sales Managers, and other support roles within the Alfa Romeo, Chrysler, Dodge, Jeep, Ram and FIAT brands
Lead contact for Commercial Curriculum - Sales Manager and Consultant
Manage the Hiring/Development of a National team of 20+ contract Product Specialist Team members
Key areas of responsibility:
Work with Curriculum Manager on the implementation of new courses within the Product training Consultant and Manager curricula as required, including identification of course requirements, pre-requisites, and related/interdependent courseware as defined by curriculum requirements
Review materials for consistency of Corporate/Department/Brand messaging throughout course library
Provide ongoing identification of underperforming/outdated training courses and content and offer recommendations for improvement as required
Facilitate consensus between development and delivery teams for course objective compliance, relation to Customer Experience indicators and proper brand message delivery
Assist in the development of assessments and measures to analyze and improve training effectiveness of the various modalities within the curricula
Research and recommend appropriate training and performance solutions as required; seek innovative new methods for improving product training implementation (e.g., Retail network Podcasts)
Benchmark other automotive manufacturer's training rewards, recognition, practices and curricula to derive "best practices" for consideration within our strategies
Communicate effectively and often with various stakeholders including Content Development Team, all levels of Executive Management, Off-site Contract Trainers, Contract Suppliers and LMS Operations/Measurement Team members.
Support Sales/After Sales Training Manager in the daily operational measures for field team including days worked, expenses, efficiency/effectiveness metrics
Design and deliver T3 (train-the-trainer) programs to develop, coach and enhance field trainer on-going improvement
Develop a network of brand team, product planning and engineering contacts to proactively support training content inclusion and field team development
Prepare and present training recommendations for executive leadership and/or facilitate special training sessions for corporate or field audience.
Location(s)
1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States
Requirements
Basic Qualifications:
Minimum of Undergraduate degree - BA or BS
Strong Project Management skills
Strong oral, interpersonal, and written communication skills
Proven experience with management of a large team (i.e. 20 + employees)
Excellent analytical and problem solving skills
High level of professionalism; self-directed and motivated
Strong computer skills with emphasis on using Microsoft Suite of Products (Word, Excel, PowerPoint, Access). Familiarity with AI usage and opportunities.
Preferred Qualifications:
Trainer or Facilitator experience
Previous experience with using a Learning Management System
Experience in Retail Sales/Operations
Proven experience in the design, development and/or implementation of corporate curricula and/or trainer/facilitator management
Experience with data analysis - Qlik and BI reporting
Employment Type
Full-time
Stellantis
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Additional Job Posting Information
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease... For full info follow application link.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
