Description
We are looking for a Medical Receptionist to support patient registration and front-desk operations for a healthcare setting in Grand Rapids, Michigan. This Long-term Contract position is ideal for someone who brings professionalism, empathy, and strong organizational skills to every patient interaction. The role focuses on creating a smooth check-in experience, handling insurance and payment tasks accurately, and helping patients feel informed and welcomed throughout their visit. This role is 100% onsite. Prior patient registration experience is highly preferred.
Responsibilities:
Welcome patients and visitors warmly, creating a courteous and supportive front-desk experience from arrival through check-in.
Gather, confirm, and update demographic, insurance, and medical intake details with a high level of accuracy.
Process copays and other patient payments, issue receipts, and maintain organized records of financial transactions.
Review insurance eligibility and benefit information, including deductibles and patient cost responsibilities, before or during visits.
Communicate with insurance carriers to clarify coverage questions and resolve registration or billing discrepancies efficiently.
Arrange patient appointments, provide scheduling guidance, and coordinate with care teams to accommodate urgent visit needs when possible.
Respond to patient questions and concerns with professionalism, escalating issues appropriately to support a positive care experience.
Perform administrative duties such as scanning, filing, data entry, and maintaining a clean, orderly, and efficient reception area.
Requirements - High school diploma or equivalent required; additional education in healthcare administration or a related field is a plus.
Previous experience in patient registration, medical reception, healthcare administration, or a similar front-desk role preferred.
Working knowledge of insurance verification, copay collection, and patient check-in procedures.
Ability to use electronic health records, billing platforms, and standard office computer applications effectively.
Strong communication and interpersonal skills with a customer-focused approach to patient service.
Excellent attention to detail and the ability to manage confidential information with discretion.
Solid problem-solving skills and the ability to remain organized in a fast-paced clinical environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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