C.H. Robinson is hiring a Senior Carrier Payment Support Specialist . This is a highly interactive, customer-facing role focused on supporting our carrier partners through payment-related inquiries and issue resolution. While this role sits within our Carrier Accounts Payable function, it is not a traditional back-office accounting position. Instead, you will serve as a key point of contact, managing a high volume of inbound calls, emails, and chats, and resolving payment issues in real time.
In this role, you will help ensure timely and accurate payments by answering questions, resolving open payables issues, and guiding partners and internal teams on best practices. You will play a critical role in delivering a positive partner experience while maintaining accuracy, compliance, and efficiency in a fast-paced environment.
Work Model: Hybrid for candidates based in Eden Prairie, MN and fully remote for candidates located in Iowa
Schedule (Hybrid - MN only): 3 days remote, 2 days in office (Wednesdays and Thursdays)
Hours: Monday through Friday, 9:30 a.m. to 6:00 p.m. (Central Time)
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Manage a high volume of inbound calls, emails, and chats from carrier partners, resolving payment-related inquiries in real time
Investigate and resolve open payables issues using system tools, data analysis, and critical thinking
Release payments in accordance with established procedures, controls, and compliance standards
Communicate clearly and professionally with internal and external partners to ensure timely resolution
Exercise sound judgment, escalating complex issues when appropriate
Identify trends and recommend process improvements with an understanding of broader business impact
Maintain accurate records of interactions and updates within systems
Collaborate with team members, provide back-up support, and assist in coaching less experienced colleagues
Continue building expertise in direct payables, systems, and business processes
QUALIFICATIONS
Required:
High school diploma or GED equivalent
Minimum 4 years of data entry or related experience
Minimum 2 years of customer service experience, including phone-based support
Preferred:
Experience in a high-volume, fast-paced support or operations environment
Proficiency in Microsoft Office
Experience with Navisphere or similar systems
Strong communication and interpersonal skills, with the ability to handle sensitive or complex conversations
Demonstrated critical thinking and problem-solving skills
Strong attention to detail and organizational skills
Ability to manage multiple priorities and meet deadlines
Positive, professional attitude with a focus on delivering a strong partner experience
Ability to influence, collaborate, and drive improvements across teams
Commitment to a diverse and inclusive work environment
Additional Information
Internally, this role aligns to a Carrier Accounts Payable function but is primarily a customer-facing support role focused on resolving payment inquiries and supporting carrier partners.
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$17.96 - $37.83
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
