General Summary:
Performs the day-to-day operations of the Mobile/Field Service Technician responsibilities ensuring delivery of excellent customer service. Related activities include, but are not limited to, responding to customer repair and/or service calls, completing reports, and performing inventory maintenance on truck
Essential Job Functions:
Field Service & Technical Operations
Performs pneumatic pipe installation as assigned
Completes maintenance, repair, and/or service work for all assigned jobs within assigned area(s) of expertise
Troubleshoots technical problems and identifies and implements effective solutions
Product Knowledge & Customer Service
Maintains comprehensive knowledge of available products, offerings, and services
Identifies and recommends products and/or value-added services to customers to support their needs and maximize the Exotic Advantage
Documentation & Reporting
Completes required documentation accurately and generates reports in a timely manner
Vehicle & Inventory Management
Conducts routine vehicle maintenance including weekly washes and nightly interior cleanliness
Coordinates all vehicle maintenance work with the Facilities department
Schedules and inspects assigned vehicle per DOT requirements (where applicable)
Supplemental Job Functions:
Performs other duties as assigned or requested.
Knowledge, Skills and Abilities Required:
High School Diploma
Previous work experience (industrial sales environment preferred)
Valid chauffer's license
Previous experience working on a computer--MS Office and POS/Business System preferred
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
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