Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Lansing, MI
Application Deadline: May 6, 2026 or Posted Until Filled
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary
The Inside Sales Account Manager supports the functions of the Sales & Marketing Departments within Border States in managing assigned customer account relationships. Promotes Border States's products, services, and capabilities to maximize customer sales potential. Focuses on retaining existing business, penetrating assigned accounts, and converting new accounts primarily through phone, email, and occasional face to face meetings. Inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions.
Responsibilities
Essential Functions
Meets or exceeds the sales and gross profit objectives which are established.
Proactively develops contacts and services customers using phone, email, and/or web conferencing to secure orders and generate sales of products and services.
Proficiently completes cold call and qualify leads.
Creates account plans and achieve sales objectives.
Identifies and helps transition accounts in the medium potential segment to the high potential segment for field-based coverage.
Ensures quality customer supportthrough expediting, pricing, follow-up, returns, and other servicesas required.
Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
Coordinates sales strategies with preferred vendors to maximize customer sales potential.
Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets, and specialist team opportunities for Border States.
Participates in and advises sales management on the implementation and success of marketing plans and strategies.
Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures, and market / customer potential.
Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions.
Non-essential Functions
Advises CFS staff on changes in customer credit worthiness.
Advises CFS in any changes in customer management or ownership.
Leads and attends sales and product meetings and technical training programs, as required.
Attends and assists with sales meetings, trade shows, and training programs, as needed.
Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed.
Entertains clients as needed.
Other duties as assigned by supervisor or other designate.
Qualifications
Bachelor's degree in business, sales, marketing, or trade or the equivalent in related work experience.
Minimum of 4 years of prior customer service, marketing, and quotation or sales experience preferred.
Minimum of 4 years of prior electrical distribution and quotations experience preferred.
Technical competence in understanding electrical systems.
Experience with contract negotiation.
Experience with presenting in front of a large group.
Ability to read, write and speak in English required.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), internet, email and SAP software.
Skills and Abilities
Consistently provides responsive, quality service to meet and exceed customer expectations.
Excellent interpersonal, written, and verbal communication skills.
Ability to effectively plan and organize.
Excellent customer service skills include being competent, accurate, responsive, and engaged.
Ability to read a one-line diagram (electrical drawings).
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100%
Lift from Waist:
< than 10 lbs. - Not at all
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Lift from Floor:
< than 10 lbs. - Frequently
10 to 25 lbs. - Frequently
26 to 50 lbs. - Frequently
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Carried for Distance:
< than 10 lbs. - Not at all
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
Sitting (a continuous period of being seated) - Continuously
Standing (for sustained periods of time) - Frequently
Walking (moving about on foot to accomplish tasks) -... For full info follow application link.
EOE AA M/F/VET/DISABILITY
