A leading organization in the energy/utilities sector is seeking an experienced IT Business Analyst to act as a key liaison between business stakeholders and IT teams. This role is responsible for analyzing business needs, defining requirements, and supporting the delivery of technology solutions that improve operational efficiency and drive strategic initiatives.
This is a contract position with the opportunity for direct hire, based in Detroit, MI with a hybrid work model of 3 days in office.
The ideal candidate brings strong analytical capabilities, experience with enterprise tools, and the ability to translate complex business processes into actionable technical requirements.
Key Responsibilities:
- Collaborate with business stakeholders to gather, document, and validate business and system requirements
- Analyze current business processes and identify opportunities for improvement, automation, and optimization
- Translate business needs into functional and technical specifications for IT teams
- Support project lifecycle activities including requirements gathering, design reviews, testing, and implementation
- Utilize ServiceNow Demand Management module to intake, prioritize, and track project requests and enhancements
- Partner with cross-functional teams to ensure alignment between business objectives and IT solutions
- Develop process flows, use cases, user stories, and business requirement documents (BRDs)
- Participate in User Acceptance Testing (UAT) and ensure delivered solutions meet business requirements
- Leverage Microsoft Copilot to enhance productivity, documentation, analysis, and reporting
- Monitor project progress and communicate status, risks, and issues to stakeholders
- Ensure compliance with organizational standards, policies, and regulatory requirements
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field
- 3–5+ years of experience as an IT Business Analyst or similar role
- Hands-on experience with ServiceNow Demand Management module
- Experience using Microsoft Copilot or similar AI-powered productivity tools
- Strong understanding of business analysis methodologies and best practices
- Experience with requirements management, process modeling, and documentation techniques
- Excellent communication and stakeholder management skills
- Strong analytical, problem-solving, and critical thinking abilities
Preferred Qualifications:
- Experience in the energy or utilities industry
- Familiarity with Agile and/or Waterfall methodologies
- Experience with data analysis and reporting tools (e.g., Power BI, advanced Excel)
- Certifications such as CBAP or PMI-PBA are a plus
Key Competencies:
- Business process analysis
- Requirements elicitation and documentation
- Stakeholder engagement
- Technical aptitude and systems thinking
- Adaptability and continuous learning
- Strong attention to detail and organizational skills
Why Join?
- Opportunity to transition from contract to full-time employment
- Pay rate up to $58 per hour based on experience
- Work on impactful, enterprise-level initiatives
- Hybrid work model offering flexibility
- Collaborative, innovation-driven environment
