Job Description
DAY-TO-DAY / RESPONSIBILITIES
The Service / Installation Engineer will support the installation, startup, and commissioning of robotic paint and automation systems at customer sites. This role is highly hands-on and travel-intensive, with a long-term growth path toward more software-focused work after gaining system expertise.
Installation & Commissioning
Install, startup, debug, and commission robotic systems
Support systems through buyoff and customer acceptance
Teach, modify, and fine-tune robot programs and paths
Customer Support & Troubleshooting
Provide onsite technical support and resolve customer issues
Troubleshoot mechanical, electrical, and software-related problems
Deliver prompt, professional customer communication
Training & Documentation
Train customers and internal team members on systems
Complete required service documentation and paperwork
Support internal groups including hotline and training teams
Project Coordination
Coordinate with Engineering Managers, Project Managers, and project teams
Support lab demonstrations, simulations, and reach studies
Assist with process improvement and additional duties as assigned
Compensation:
$60/hr to $65/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Background in computer engineering, computer science, or a technical discipline with programming exposure
Bachelor's degree in a related technical field
Ability to travel extensively (overnight and weekends as required)
Valid passport
Valid driver's license
Comfortable working in industrial / manufacturing environments
Strong troubleshooting and problem-solving skills
Proficiency with Windows and Microsoft Office (Word, Excel, PowerPoint) - Interest in long-term transition into software-focused work (the manager's end goal for this person)
Robotics integration or automation experience
Experience with robot programming and path teaching
Exposure to electrical, mechanical, PLC, pneumatics, or hydraulics systems
Prior experience installing, commissioning, or servicing complex technical systems (robotics / automation preferred)
