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ARO Dealer Advisor - Dealer Management Systems (DMS) Specialist
#2015904
Auburn Hills, Michigan, United States
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Job Description
There are 2800+ dealers enrolled in ARO. The ARO Dealer Advisor -DMSSpecialist offers frontline support to Stellantis dealers enrolled in the Automatic Replenishment Order (ARO) program while owning specialized responsibilities tied to DMS (dealer management system) support. The ARO Dealer Advisor provides direct support to Stellantis dealers enrolled in Mopar's Automatic Replenishment Order (ARO) program. This role is responsible forassisting dealers with Best Stocking Level (BSL) approvals, understanding ARO order logic, improving Off-Shelf-Fill (OSF), and maintaining overall compliance with ARO system requirements. Advisors help optimize dealer inventory, troubleshoot ARO behaviors, and serve as the primary resource for ARO-related guidance.
Key Responsibilities:
Serve as a primary point of contact for dealership personnel regarding our Retail Inventory Management (RIM) applications.
Support dealers in understanding and optimizing automated parts replenishment processes based on sales demand and inventory parameters.
Monitor and troubleshoot daily data transmissions from dealership DMS (Dealer Management Systems) to corporate systems.
Review, interpret, and validate inbound and outbound data files, including sales, inventory, and order data.
Utilize SQL queries to investigate data issues and verify system accuracy.
Work within Unix environments to access, review, and troubleshoot dealer data files as needed.
Use MQ file transmission tools to ensure successful data flow between dealer systems and corporate servers.
Collaborate with IT, field personnel, and third-party DMS providers to resolve system or communication issues.
Identify trends or recurring issues and recommend process or system improvements.
Provide user education and guidance on system functionality and data best practices.
Location(s)
1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States
Requirements
Basic Qualifications:
Bachelor's degree in Business, Information Technology, Computer Science, or related field - or equivalent experience.
3+ years of experience in dealership operations, automotive parts management, or related corporate support role.
Proficiency in SQL for querying and troubleshooting data.
Experience navigating and reviewing files within a Unix environment.
Working knowledge of MQ or similar message/file transmission systems.
Strong analytical, problem-solving, and communication skills.
Ability to interpret and troubleshoot data files and transmission logs in a complex systems environment.
Proven ability to bridge business and technical teams effectively.
Preferred Qualifications:
Experience with dealership management systems (Reynolds & Reynolds, CDK, Dealertrack, etc.).
Familiarity with automotive parts replenishment or inventory control systems (RIM, D2DLink, etc.).
Background in IT systems support, data integration, or business systems analysis.
Understanding of EDI, flat file processing, or API data exchange.
Employment Type
Full-time
Stellantis
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Additional Job Posting Information
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
