Social Media Customer Support Specialist (Expert Level)Job Overview
We are seeking an experienced Social Media Customer Support Specialist to deliver exceptional, customer-centric support across multiple digital and social platforms. In this role, you will engage directly with consumers, address inquiries, resolve issues, and identify opportunities to educate and support customers while maintaining a strong brand voice. This position requires excellent written communication skills, strong social media fluency, and the ability to confidently manage multiple customer interactions simultaneously.
Key Responsibilities
Respond to inbound customer comments, messages, and inquiries across social media platforms including Facebook, Twitter/X, Instagram, as well as Google Play and App Store reviews
Provide timely, accurate, and empathetic customer support through written correspondence
Create, document, and manage customer cases requiring advanced or escalated support
Manage an active case load, complete follow-up activities, and consistently meet or exceed operational performance metrics
Accurately document all customer interactions and resolutions using designated customer support tools
Proactively identify potential sales leads and educate in-market customers on products, features, and services
Assist customers with dealer information, vehicle locates, and product-related questions or concerns
Utilize multiple systems and tools simultaneously to manage concurrent customer interactions efficiently
Adhere to established standard operating procedures while contributing ideas for process improvements and efficiencies
Support and help define best-in-class social consumer care practices with a focus on continuous improvement
Participate in required training and industry-specific certifications to maintain technical and product knowledge
Deliver exceptional service experiences to both internal and external customers at all times
Required Qualifications
Bachelor's degree required (English, Marketing, Business, Journalism, Communications, or a related field preferred)
1+ years of professional customer service experience
1+ years of experience managing or supporting customers on social media platforms (preferred)
Proven experience communicating with customers through written channels such as email, chat, social posts, or messaging platforms
Strong written communication, grammar, and reading comprehension skills
Demonstrated ability to maintain a professional brand voice across public-facing platforms
Proficiency in computer navigation and multitasking
Typing speed of 40 WPM or higher (typing assessment required)
Core Skills
Customer Service & Customer Support
Social Media Engagement & Platforms
Written Communication & Professional Correspondence
Case Management & Documentation
Digital and Social Media Marketing
Multitasking in Fast-Paced Environments
Preferred Skills
Experience working in a call center, contact center, or social care environment
Familiarity with social media monitoring and customer support tools
Ability to identify customer needs and recommend appropriate solutions or next steps
Strong attention to detail with a customer-first mindset
Job Type & Location
This is a Contract position based out of Warren, MI.
Pay and Benefits
The pay range for this position is $19.00 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Warren,MI.
Application Deadline
This position is anticipated to close on Apr 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
