Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Senior Specialist, International Logistics at RXO, you will be responsible for handling all interactions for internal and external customers while ensuring customer satisfaction with each transaction. This is a fast-paced job that supports and blends responsibilities in the areas of customs compliance, operations, sales, and customer care for our international and offshore clients. Become a part of our fast-growing, dynamic team and we'll help you build a career that will exceed your expectations.
What your day-to-day will look like:
Assist internal and external customers with inquiries relative to international shipping, shipment tracing, billing and invoicing questions, and requests for information.
Communicate with customers to ensure clearance of shipments to prevent unnecessary delays.
Recognize and resolve documentation errors, while logging and tracking shipment details.
Posting in-transit reports for customer visual, tracking request, and managing yard check reports.
Utilizing many different programs, shared drives, and shared reports for customer tracking and reporting visuals.
Tracking shipments and trips to ensure on-time service to our customers.
Maintain accurate shipment history and audit integrity.
Maintain customer financial reports while ensuring the accuracy and integrity of financial data.
Must be comfortable in data analytics and driving process improvements.
Working with cross functional teams to resolve issues and provide insight on process improvements/areas of concern.
What you'll need to excel:
At a minimum, you'll need:
2 year of related work experience
Strong computer and typing skills
Highly proficient in Microsoft Office, supporting diverse operational and administrative tasks, with experience performing a wide range of functions.
Availability to work a variety of shifts, including days, evenings, nights and weekends
It'd be great if you also have:
2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
Working knowledge of the transportation industry
Strong problem-solving and investigative skills to bring issues to resolution
Excellent written and verbal communication skills
Pleasant and professional phone etiquette
Ability to multitask, prioritize workload and remain highly organized
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
